What is everyone reading over Chrimbo? I’m loving Atomic Habits by James Clear. Let me know below! #authorlife #WritingCommunity #implementationintention

We don’t like to put people ‘in boxes’. However, understanding natural/communication preferences can really help in CX and EX. Get in touch if you or your team would like to have your colour profile completed, or training/coaching. #personaldevelopment #leadership #coaching

Finally Matrix Resurrection time!!!! What are you watching tonight?!

‘The effects of small habits compound over time. For example, if you can get just 1 percent better each day, you’ll end up with results that are nearly 37 times better after one year’. Wow! From ‘Atomic Habits’ by James Clear What are you reading? #reading #leadership #growth

Q for #authors and #readers out there… Are there good ‘spicy’ books written for men? And if they are, are they written by men? When l think about books with mischief in them, l think of womens books, which seems old fashioned and narrow minded of me! Help me with this?! #kink

When your book gets called out as a CX book to read alongside some absolutely amazing expert CX authors!!! Thank you to David Powers. #chuffed #chuffed #chuffed!!! #author #CX

This is the big ‘list’ in my profession. I’ve made it onto it as an ‘influencer’ (cringey word) but would really appreciate some votes! Whilst you’re there some amazing others on there too, you can vote for 5 of us! CXM World #CX #EX #leadership cxm.co.uk/cxm-vote-poll/…

Web 3.0 to avert #climate #disaster? Mark Parker Mark Parker #digital #building #facilities #sustainable talks University of York @UoY_UYMS Management School 16 March. Open to all. They consider seeing in ways we cannot possibly imagine now. Join us physically bit.ly/3oj1qaT

Who’s with me?! #authorlife

WIN! It's our spring giveaway and you could win a leadership/training day for your team! Or a CX book, coaching session or colour profile. Enter now; forms.gle/hXL8rrTeCo3DaV… Closes 10th April #coaching #leadership #training #win #Giveaways #CustomerExperience #EX #Resilience

WIN! (Last day!) It’s our spring giveaway and you could win a leadership/training day for your team! Or a CX book, coaching session or colour profile. Enter here; forms.gle/hXL8rrTeCo3DaV… Ends TODAY #coaching #leadership #training #win #giveaway #CustomerExperience #EX

I’m doing the Big Sleepout for the Milton Keynes homeless shelter this month. Please do donate if you can! justgiving.com/fundraising/mk… #MK #homeless #sleepout

We’re pretty chilly now!!! 🥶 Feeling so lucky that this is not the norm! tinyurl.com/3w63n5yc #sponsorus #winternightshelterMK #sleepingroughforcharity

New article written for the next collaborative book. What this space for more info!! #AuthorsOfTwitter

Fifth book I’ve authored/co-authored so far, now out on pre-launch! Search for it on Amazon, Fit For Purpose Leadership 7. #author #leadership #collaborate

Shout if you’d like a place on our courses, or would like to book a course for your team! #resilience #customercare #customersupport #customerservice #customerexperience #team

Do you remember when you joined Twitter? I do! #MyTwitterAnniversary

Our online personal and professional resilience course is now £89, for 1 week only. You’ll finish the course having completed your own resilience plan, filled with resources, tools and techniques to help you bounce back more quickly after setbacks. #resilience #course #online

A big thank you to CXO Innovation for the interview! Read the full interview here: ow.ly/qPhv50KFr7t #CXO #CX #EX #employeeexperience #customerexperience #customerservice #customersuccess

On world suicide prevention day, please remember the power of checking in with others. It can make SUCH a difference. #WorldSuicidePreventionDay2022