NEW: How do the public think the impacts of climate change on Scotland’s water resources, sewerage and drainage should be tackled? In-depth #deliberative research carried out by Ipsos Scotland on behalf of ConsumerScotland – read the report and policy recommendations ⬇️ #adaptation

Consumer Scotland has responded to a call for views from the Local Government, Housing and Planning Committee on the Housing (Scotland) Bill. Our response emphasises the importance of access to reliable and affordable tenancies for consumers in Scotland. Read more: bit.ly/3QUYEH1

There is still time to apply for our Water Policy Officer role. Applications close on Sunday the 14th July. Find out more and apply here: bit.ly/3RNlUHH

Consumer Scotland is to investigate consumer protections in the green home heating market to help consumers decarbonise and improve energy efficiency. We have issued a call for information to gather evidence on existing practices. Read more: bit.ly/3SJ3Te7

A new report from statutory consumer body Consumer Scotland has set out the key challenges facing consumers in Scotland in 2024 and beyond. Read more here: bit.ly/3Zf7J2F

Members of the Independent Customer Group will play a key role in challenging Scottish Water to put consumers at the heart of their Business Plan for 2027-33. If you can help please consider applying to be a member.

Consumer Scotland has published its latest Newsletter highlighting the key actions we have taken to improve outcomes for consumers over the past quarter. Read our Newsletter here: bit.ly/4gms77W

We have recommended an increase in the Water Charges Reduction Scheme to protect low-income households from rising water bills. Raising the upper limit from its current level of 35% to 50% would reduce water poverty for some 13,000 households. Read more: bit.ly/3UqbHCc

Consumer Scotland has signed a landmark Memorandum of Understanding with Scottish Water and WICS to put consumers at the heart of future investment decisions and charging. Read more: bit.ly/4fkQphF

Consumer Scotland has published a new report highlighting the energy affordability challenges facing disabled people, those with health conditions and the terminally ill, with recommendations on how governments can address them. Read more: bit.ly/4fXhMPd

Update for small businesses on eligibility to access Energy Ombudsman's independent resolution services.

Increasingly stormy weather in Scotland caused by climate change is posing a risk to consumers as landlines go digital. Consumer Scotland Policy Officer Kathryn Gill sets out the issues and what more needs to be done to protect consumers. Read her new blog: bit.ly/42HJCvg

From today, customers of heat networks in Scotland have access to free, practical advice and support on a range of issues including billing, affordability and energy efficiency. Read more: bit.ly/4ljknpV

Consumer Scotland has written to Ofgem seeking assurances that consumers affected by the RTS switch-off will be appropriately supported and protected. Read more: bit.ly/43XZ2ve

Island communities need new safeguards to improve postal services, Consumer Scotland has said. First Class deliveries in Orkney, Shetland and the Western Isles are currently not protected by targets unlike all other postcode areas in Scotland. Read more: bit.ly/4l00rY8

National action needed to empower and protect consumers through Scotland’s green home heating transition. Our investigation includes actions for governments, regulators, and industry - including appropriate resources to tackle unfair trading. Read more: bit.ly/3HvoBLt

Confirmation of a phased approach to the Radio Teleswitch Service switch off has been welcomed by Consumer Scotland. Industry, government and regulator Ofgem have confirmed a gradual phase out from July. Read more: bit.ly/464PUGF

Heat networks will play an increasingly important role in the transition to a low carbon future, but to build consumer confidence fair pricing protections must be a priority. Read the latest blog from Consumer Scotland: bit.ly/4lCFVxk

Saving water is easier than you think - and it helps the planet too! 💧 From shorter showers to fixing drips, small changes make a big difference. Check out these simple tips to save water every day. 👇 homeenergyscotland.org/saving-water-e… #SaveWater

The energy price cap will fall by 7% from April Ofgem has announced. The reduction is welcome, but Consumer Scotland is seeking reform to energy support to ensure customers who continue to struggle to pay their bills get the help they need. Read more: bit.ly/46VxibQ