Stefan F. Schnabl
@sfschnabl
Data junkie, Analytics lover, Snowboard rookie
ID: 817730238
http://www.theproductinsider.com/ 11-09-2012 16:25:29
146 Tweet
148 Takipçi
163 Takip Edilen
So, I schedule a callback with americanair, just to be put back on hold for 30 minutes (and counting). What is it about the principle of 'callback' that seems unclear? #fail #badservice #rotten #dumpitonthecustomer #whydontyoucare #aadoesntcare
Hey Air France FR .. how about you stop lying in your customer support emails? Telling customers they can call and talk to an agent, and then have the machine hang up on you by telling you to on online? Dang, that is one good way to grind peoples gears ... #fail #bureaucrats
Hey Air France FR why are you telling your customer care agents to lie to customers? Calling the claims department (option 4) the machine only hangs up on you - you never reach a human. #worstmanagement #worstcusomercare #bureaucrazy
Hey Air France FR nice way of saving some $$$ ... customers with a claim are sent around in circles and the customer care routing hangs up on you. That is one way to keep it lean. #neveragain #neverairfrance
Hey Air France FR glad you enjoy a nice weekend off. Filed a claim after you cancelled my flight in 10 days. Now you tell me I am not eligible for a claim because you informed me 14 days ahead of time. #confused #mathishard #fail #neveragain #neverairfrance
Hey Air France FR canceling people flights and then making it hard to support their claims is one sure way they never book with you again. Agents on the phone just tell me: this is not my department, I can't help you. All I hear is: I can't help you. #fail #customercarefail #worst