Every year we look forward to AccentureActive sharing with us the latest #FjordTrends. To take a closer look at the 2021 megatrends Managing Director Scott Weisbrod wrote a blog for us. Find out what these trends mean for you and your business 👉ow.ly/COgC50DfHWK

🚀 Excited to announce the launch of "Weekly Points of Interest" - a new newsletter exploring the intersection of customer experience strategy and business value creation. Why now? As technology and customer expectations evolve at breakneck speed, boards and C-suite executives

📮 The inaugural edition of Weekly Points of Interest is live! Each week, I'll share strategic insights helping leaders navigate the evolving landscape of customer experience. Here's what caught my attention this week: 🧠 The AI Adoption Paradox: Why do 80% of strategists

Check out the latest article in my newsletter... Deep Dive: Unpacking Enterprise AI Resistance linkedin.com/pulse/deep-div… #AI #Leadership #DigitalTransformation #FutureOfWork

Here's a preview of tomorrow's Weekly Points of Interest which include four game-changing developments in customer experience... 🚀 🎯 The CX Execution Gap: While Organizations Call Customer Experience Critical, 70% Remain in Early Maturity Stages 📊 Design Performance Update:

The Weekly Points of Interest are here! 🚀 linkedin.com/pulse/issue-2-… Today, we're diving deep into: 🎯 Why CEOs rank customers at the bottom of priorities while banking on AI-driven CX 📊 A surprising 10% decline in design performance (and the opportunity it creates) 🔄 How

Check out the latest article in my newsletter: The Shifting Landscape of Design Excellence: Understanding Market Leadership in 2025 and Beyond linkedin.com/pulse/shifting…

In this week’s newsletter: Understanding Customer Jobs Theory, Digital Labour Evolution with AI Agents, and Maximizing Strategic AI Value linkedin.com/pulse/issue-3-…

In this week’s newsletter: Customer-Centricity, Consumer Tensions, and Design Leadership linkedin.com/pulse/issue-4-…

🔎 Why do companies keep failing at digital transformation when they know it's critical to survival? Companies that succeed are flipping the script through a compelling approach that places customer centricity at its core. Read this week’s deep dive to learn more.

🔎 Why do organizations struggle to overcome biases, adapt to complex systems, and empower teams to drive meaningful transformation? linkedin.com/pulse/issue-5-…

Can Design Thinking Survive Your Corporate Culture? linkedin.com/pulse/can-desi…

Check out the latest article in my newsletter: Deep Dive #6: 🎯 Aligning with Profit Pools: Are Customer Experience Strategies Missing the Mark? linkedin.com/pulse/deep-div…

How Do Organizations Build Resilience and Innovation in an Era of Change? My latest: linkedin.com/pulse/issue-7-…

Gen AI and Innovation, Upgrading Your Personal Operating Model, and Why Innovation Depends on Intellectual Honesty linkedin.com/pulse/issue-9-…

This week's newsletter: Strategic Product Design, Tech That Solves Customer Needs, and the Power of Value Propositions. linkedin.com/pulse/strategi…

🚀 The Winning Formula for Product-Market Fit 1️⃣ Broad exploration without early prototypes 2️⃣ Strategic commitment to a clear product-market pair 3️⃣ Directed learning for smart pivots Product-market fit isn’t luck; it’s strategic exploration done right. 💡 Ready to rethink

Check out the latest article in my newsletter: The Employee-Customer Connection, Listening as a Growth Strategy, and Prioritizing Value Over Speed linkedin.com/pulse/employee…

Check out the latest article in my newsletter: The Future of Product Teams, Mastering Strategy & Execution, and Building Products That Matter linkedin.com/pulse/future-p…

Check out the latest article in my newsletter: Charting New Growth: Choosing Which Bets to Place linkedin.com/pulse/charting…