Opportunity in 2020 to expand access to #virtualagents and #chatbots by making them accessible to any company, not just large enterprise. Talked w. VentureBeat: No, IBM is not the only relevant player in virtual agents venturebeat.com/2020/01/11/no-… #cx #custserv #AI #custexp Bold360

Wow. This would be a major change and sad loss for Cambridge and Boston.

Working in the Seaport has given me a firsthand view of just how at-risk Boston and Massachusetts is to our #ClimateCrisis. The streets turn into rivers and we continue to build more. This is a missed opportunity for Mass to be a leader into the future of tech and energy.

This is completely insane. "The 1,801 largest publicly traded oil, gas and coal companies worldwide earned net profits worth $500 billion USD in 2013 yet received direct subsidies worth $700 billion. This is a moderate estimate." forbes.com/sites/walvanli… #ActOnClimate

I ❤ product marketing and product launches. Excited to attend the Product Marketing Alliance "Rock Your Product Launch" #Meetup with our great hosts Venture Lane | Startup Hub

In an effort to help companies respond to #coronavirus, I'm doing daily posts on how to best transform your #CX and #custserv in a world of #remotework and rapid expansion of #DigitalTransformation First post - blog.bold360.com/customer-exper… Check back daily - #cv19cxdaily

Globally are all rapidly moving to #remotework due to #coronavirus and there are key things that #cx, #custserv, and #contactcenter teams can do to best prepare. Today's #cv19cxdaily highlights a blog we developed to highlight 5 things you can do: blog.bold360.com/customer-exper…

As your #CX and #custserv shift to #WFH in response to #covid_19 it is critical to keep your #contactcenter operations up and running. Today's #cv19cxdaily highlights a great article from Business 2 Community with four helpful recommendations for your teams. bit.ly/392IDWU

Struggling to align your #CX and #custserv teams on what to do next in this current #COVID19 environment? Today's #cv19cxdaily learn from CX pro Audrey Stone J.P. Morgan on how to set the course for your CX through 5 simple recommendations. bit.ly/2Jt4dcV #cxnext

We've launched the Bold360 Rapid Response FAQ Web Widget to provide rapid and consistent answers to COVID-19 related questions for your customers and employees. Read the press release: bit.ly/3e7aCby

Two Parents. Two Kids. Two Jobs. No Child Care... #mylife. farhad manjoo (former bluecheck) thanks for putting into words what many of us are feeling. The daily battles, w. small moments of joy, leaves us spent. My advice, start your day early for peaceful time (I start @ 4am). nytimes.com/2020/04/22/opi…

Now available – #GoToMeeting for Healthcare: an easy-to-use video conferencing platform to support #telehealth needs. GoToMeeting for Healthcare is #HIPAA compatible and ensures all communication between providers and patients is effective and secure. bit.ly/2ypmRk1

Jenny, thanks for joining. I really enjoyed our conversation. Customer advocacy is so important, especially now.

#CXNext, our virtual event, is live now! Join us to redefine engagement! We are so happy to have you learn from experts, hear amazing keynotes, and lessons from real-world practitioners. Bold360 Rescue built by GoTo LogMeIn #CX #remotework #WorkFromAnywhere

Great list of minority owned biz in #CambMA cambridgeday.com/?p=87401

Since 2016, four teams have stood tall against the KenPom top 100: Kansas Men’s Basketball, Villanova MBB, Virginia Men's Basketball, and Gonzaga Basketball 🙌🔥 (via JG Trends)

I've been discussing with my team the opportunity to create more rapid and engaging product videos with tools from companies like Synthesia 🎥. With #ChatGPT and these rapid creation tools, create contenting for various stages of the funnel is easy. synthesia.io/use-case/marke…