Focusing on things like smell and sound can help an apartment community delight prospects ow.ly/gAXV50wmwTA ow.ly/gAXV50wmwTA

You can blow it before saying a single word ow.ly/Ncmz50wmpVj ow.ly/Ncmz50wmpVj

What is an embarrassing story from your time in multifamily that can serve as a teaching tool for others? ow.ly/AsH150wLIK9 ow.ly/AsH150wLIK9

The biggest thing you can do to stand out from your competitors is to do something different from what they are doing ow.ly/XAcG50wLF5o ow.ly/XAcG50wLF5o

Once you put your customers first, ideas to wow will start rolling in ow.ly/wJQP50wM01O ow.ly/wJQP50wM01O

Walking into Trader Joe’s is unlike walking into any other grocery store just like walking into your apartment community should be unlike walking into any other ow.ly/b69l50wXgVW ow.ly/b69l50wXgVW

It is less getting about getting them to sign a lease and more about helping them discover their next home ow.ly/PHt150wNEgQ ow.ly/PHt150wNEgQ

There's definitely more to smiling than meets the eye ow.ly/5Phe50xjYZK ow.ly/5Phe50xjYZK

Not only Is conducting follow up a challenge within our industry, how we are following up is often not hitting the mark ow.ly/Vh3F50xk4e2 ow.ly/Vh3F50xk4e2

Many of the conflicts you have with individual residents are less about the reason and more about how you react when speaking to them ow.ly/4dhV50xpMDs ow.ly/4dhV50xpMDs

Check out the latest definitions for each generation from the Pew Research Center ow.ly/7IXR50xvxTi ow.ly/7IXR50xvxTi

If a picture is worth a thousand words, a video is worth a million ow.ly/QWjp50xwABW ow.ly/QWjp50xwABW

Let these be your guide on how to rock your apartment community's customer service in 2020 ow.ly/7R7x50xpNSK ow.ly/7R7x50xpNSK

Don't just provide customer service, provide something memorable ow.ly/KZ3g50xwyf7 ow.ly/KZ3g50xwyf7

People love their pets (sometimes more than the humans in their lives). How do you show the love to the 4 legged residents at your apartment community? ow.ly/JiSf50xEk1R ow.ly/JiSf50xEk1R

Never underestimate the power of good old fashioned in-person outreach marketing ow.ly/qSkg50xwp8N ow.ly/qSkg50xwp8N

How are you helping your residents live their healthiest lives ow.ly/6RkR50xCgzI ow.ly/6RkR50xCgzI

Multifamily housing has seen a lot of change and adaptation this decade ow.ly/9s7y50xLCmY ow.ly/9s7y50xLCmY

Do you approach each day at your community with the same level of enthusiasm? ow.ly/5ihQ50xPsop ow.ly/5ihQ50xPsop

A good referral from a happy resident is far more valuable to a business than the savviest marketing campaign ow.ly/iTRT50xSfgR ow.ly/iTRT50xSfgR