If you ask me just 1 skill I find most important as a designer, it's *reflection*. Donald Schön wrote a book about it in 1983 "The Reflective Practitioner", which he also applied in his daily life. Here is a selected quote from the book that I can relate:

Indeed. Why AI cannot replace humans. If we humans return to our humanity.

(6/8) Jujur, fokus ke relasi ini (dan banyaknya informal kan proses2 “bawah tangan” gt) emg bisa bikin frustrasi knp kita gak bs pure meritocracy. TAPI, sebenernya ini bs jadi power or kelebihan, sbg designer dari Indonesia (or Asia? Southeast Asia?)

I was fired by Cloudflare today. Me and my team have spent the last 18 months tirelessly testing different regex patterns and configuration updates. If you are looking for experts in taking down 20% of the internet using a single regex, lmk.

Gimana caranya stop penyedot pulsa 3 Indonesia ? Sudah unreg selalu auto register lagi. Dan banyak, tiap layanan menghabiskan sekian ratus sampai seribu rupiah per hari. Satu-satunya jalan cuma beli paket data aja, no pulsa.

Kasus QRIS Roti'O Indonesia mengingatkan pada tulisan lama ini. Bukan salah karyawan, bukan salah pelanggan. Salah di service design #CX (customer experience). Tulisan lama ini menceritakan sebaliknya. whitneyhess.com/blog/2012/08/2…

Desa & Kelurahan yang Dilalui Oleh Sesar Gempa Aktif: Sesar Citarum Front (Magnitudo Maksimum 6.9)

I'm still a proponent of traditional "happy customers are willing to pay more". It's about the quality of services & the value of products that create long-term TRUSTING relationships for customer loyalty. #CX

Size correction is #1 reason customers exchange items in online fashion worldwide. Yet Levi's® Indonesia does not allow size exchange despite free return. For such a big brand, this is unexpectedly bad #CX. Here is a little tip improving customer experience (pardon being a nerd!).

No wonder Tokopedia lost its customer-centricity since it was acquired by ByteDance and this is also experienced by sellers, too. Indonesian culture of trust & relationship has been a foundation to its good #CX while also supported by good #EX (employee experience).

Great #CX is an antidote to capitalism and organizational silos. Starting a business with a priority for customer experience would lead to strategic decisions in preventing silos to form and capitalism to develop. Once a business decide to be capitalist, say goodbye to CX!