Jennifer Cain
@profcainushist
Historian, wife, mother of two amazing young men!
ID: 2737771287
09-08-2014 03:06:29
2,2K Tweet
319 Followers
299 Following
Been on hold for 3 hours (almost) was on another almost 3 last night waiting to get a refund for a cancelled flight from Southwest Airlines . They cannot get me out until next week to see my family and I cannot travel then. I just want my money back Southwest!!!
Amazingly, after I tweeted this I finally got someone. I did get a refund and the person was very pleasant. I actually feel really bad for the poor customer service people. However, I’m ripping up (virtually) my Rapid Rewards- that’s the last Southwest Airlines flight I will attempt!
On Juneteenth, we commemorate the anniversary of the delayed but welcome news of freedom reaching the enslaved Black folks in Galveston, Texas. It’s a reminder that even in the darkest hours, there is cause to hope — and a reason to keep building a country that lives up to its