Looking forward to Tim Christophersen ‘s leadership and expertise to inform our #EnergyTransition work at Salesforce for Industries

Last year, I received a tip that a Saudi company was leasing thousands of acres of state-owned land in western Arizona at what appeared to be a discounted rate, while pumping unlimited amounts of water to irrigate alfalfa for cattle.🧵Rob O'Dell azcentral.com/in-depth/news/…

Right now - Utility 2030 Collaborative discusson of #DataAnalytics improving #CX at #Utilities , with Appos Advisors SMUD and Salesforce for Industries experts. Sponsored by Salesforce Based on this Harvard Business Rev paper tinyurl.com/25fm6c2d

What if #utilities treated #customers not as a captive audience, but as people they actively want to keep and care about? They have a wealth of Customer #data to obsess on to create seamless, easy, empathetic #CX. Energy Central #webinar tinyurl.com/4a7evny6

"If it's clean data, it's honest data." + add an ethnographic lens for more customer centric #utility outreach Utility 2030 Collaborative 's Vanessa Edmonds in conversation with SMUD Roopali Shah, Salesforce Susan Norris and Appos Advisors James Riley tinyurl.com/4a7evny6

Meters vs. People Appos Advisors shifts the frame. 👉🏼 Billing/CIS systems don't enable customer-centricity. 👈🏽Thinking like a customer requires simpler interpretation and smarter presentation of data. e.g., displaying usage behavior in dollars, not kWh. tinyurl.com/4a7evny6

In a world of increasingly dynamic, unprecedented climate change, #utilities are not #agile with technology because of multi year funding cycles and risk management strategies. Reducing #CX to "don't electrocute people, keep bills low." From Energy Central tinyurl.com/4a7evny6

SMUD SMUD is able to use even basic data to deliver better #CX - the key is to analyze data to anticipate customer needs and enable ALL their employees to reach out with proactive service. Building loyalty and delight for #Utilities consumers. tinyurl.com/4a7evny6

Just published a blog about our 2800-mile road trip in a Chevy Bolt through the Southwest USA; a preview of a series of video content I'm preparing to add to the convo about #ElectricCars #EVcharging #CustomerExperience #emobility link.medium.com/rMvxkKh6Orb

🚨Updated IRA Modeling🚨 1⃣ Today we (Energy Innovation Policy & Technology LLC®) released updated modeling of the IRA. We updated our modeling to reflect final bill text, add new modeling projections and data, incorporate new modeling updates. Results below. Text here: energyinnovation.org/wp-content/upl…

Here at #dreamforce2022 the #energy #utility experts are in the house. Vistra has standing room only for their #DigitalTransformation story

Excited about all the #energy #industry nerds at #dreamforce22 but also… Lenny Kravitz

A little break in the action… it’s been wall to wall people today at #dreamforce22

Coming up at 4:30pm - the Energy and Utilities Keynote session at #dreamforce2022 with Kelly James in conversation with agile #energy and #utility companies powering the #EnergyTransition on Salesforce Moscone South Hall E, Camp 5 PETRONAS Xcel Energy

Visionary thinking from ⁦Kelly James⁩ 😍 #customer 🌏 #carbon 🏗 #capital 🤝 #community Connect the four Cs for an equitable #energytransition You can catch this and other #DF22 content soon on⁦⁩ Salesforceplus linkedin.com/posts/activity…

If you'll be at Green Biz #VERGE22 and following all things #EV, stop by Salesforce Booth 601 on WED 10/26 5:15pm to hear me in conversation with Erika Myers about open standards and #interoperability for #evcharging

VERGE #EV nerds - come to the Salesforce booth now and catch me and CharIN’s Erika Meyers discussing EV Standards and Interoperability!

Ever thought about public service? We are building up a list of senior career folks who might be interested in joining us, helping USG run more effectively after having built expertise in the energy industry for a 1-2 yr assignment.

I entered the $25 Merrily We Roll Along Lottery on TodayTix! Tap here to enter: todaytix.com/nyc/shows/2598…

Get to know me as I start the Re:Energize newsletter. Issue #2: At the Crossroads of Utilities and Tech linkedin.com/pulse/crossroa… via LinkedIn