Dear Jesse Norman , #BlueBadge reform needs to take account of all #HiddenDisabilities like #Crohns & #Colitis which can cause real difficulties when travelling. Please meet with Crohn's & Colitis UK to ensure new criteria supports those that need it bit.ly/2OaTLXQ

Some great insight from Bruce Temkin as to why NPS score may not reflect business performance. Well worth a read. lnkd.in/dY65c_S

How to Design Human Centred Experiences | Beyond Philosophy lnkd.in/dPmwuJa

Creating Value from Analytics: The Nine Levers of Business Success bit.ly/17nPlX7

PCxD Principle #3: Design for Memories lnkd.in/dxyR7_V

Personalised shopping takes a step forward as retailers appoint key staff lnkd.in/dwBbN-w

Seamless customer experience: the holy grail of future retail bit.ly/1fLLvEu

Little woods win legal battle over simple interest only being added to VAT overpayments. lnkd.in/dZThY-Y

Big data: are we making a big mistake? - FT.com lnkd.in/dVqQR-6

One thing that is true no matter which side of the Atlantic you are on is that consumers do not like to feel unappre…lnkd.in/dqz3mMM

Multi-Channel vs Omni-Channel lnkd.in/dHjy8s7

J.D. Power: CEOs Need Proper Information to Change to Customer-centric Company Cultures | Loyalty360.org bit.ly/1kjAKNl

First Impressions – how an airport can demonstrate the importance of creating the right ones! lnkd.in/dc4PFJb

How to Sweeten Customer Experience [Infographic] lnkd.in/dHA6ANS

HELP! Book cover choices down to the last 2, Please help us choose. Fav for 'Face' cover RT for 'Red Square' cover :)

Do we have an update with respect to recruiting for Denes replacement?#sdcustomerawayday

We have heard a lot about being able to easily read data with the SAS Modules but are we ensuring that the data is robust #sdsasacademy

Happy #CXDay and #thankyou x.com/wownowexp/stat…

That's the crux of it! #CXDay x.com/CXPA_Assoc/sta…

Q5: What will be the most important aspect towards increased adoption of CX by worldwide organizations? #CXDay