As #Conflict spreads within an organisation, teams become divided, don't communicate well, and those involved may become anxious and defensive. bit.ly/2jTQ7Im #WorkplaceConflict #ConflcitResolution #HelpfulConversations #ConversationalIntelligence #Mediation

"Despite the heightened awareness of unwarranted sexual harassment at work, championed by the #MeToo movement, research shows the number of workplace-related sex discrimination cases has risen." bit.ly/2jYFjst #SexualHarassment #Discrimination #Investigation #Tribunal

We developed #ConversationalIntelligence as an approach to improve self-awareness about how we interact with others. We strive to develop #connection and #understanding within workplace teams to improve working relationships. bit.ly/2YUgVYd

"People are now increasingly driven by the prospects of purpose, flexibility, autonomy, working in a way that affords greater balance and control in their day-to-day lives." bit.ly/2GfChYM #WorkplaceCulture #Purpose #Balance #Autonomy #BetterConversations

Looking to train as a workplace #Mediator or #Investigator? Spaces still available on our public courses in October, and 2020! bit.ly/2JPSxk1

"It's hard not to get worked up emotionally when you're in a tense conversation" #ConversationalIntelligence helps you to recognise how your own inner emotional state may be impacting the way in which you communicate. bit.ly/2ZamZf9

Conflict between 2 individuals at an organisation can quickly spread such that 2 opposing 'teams' form... Relationships become strained, staff become distracted and productivity declines. Intervene early to prevent this from happening! bit.ly/2Gtjvgy

After conflict escalates to an unreasonable level, whole teams or the organisation may become affected. "The best HR investigations are timely, professional and provide the facts that support a robust decision." bit.ly/2GBBCRv #WorkplaceInvestigation #ConflictAtWork

Although there are always going to be times where a 3rd party is needed to investigate a dispute, #ConversationalIntelligence can create a clear air culture where individual differences are harnessed in a beneficial way. bit.ly/2Ythf3H

"All HR teams want to play their part in creating fair, reasonable, positive-minded workplaces, where discrimination has no place" Managers with #ConversationalIntelligence can respond in the right ways to to rectify any potential issues early on. bit.ly/2YOc7Xf

Looking to improve your ability and skills to carry out workplace #Mediations or #Investigations? CMP offer public courses, open to individuals, in ILM-accredited standard training. Upcoming dates, prices and availability can be found here: bit.ly/2YHkOn3

"If there's any organisation that has the potential problems with staff unable to speak up, it's the Army. But in reality, the British Army has the biggest Mediation operation of any UK employer." The Army can do it, so can you! bit.ly/2KWkG9R #Mediation #Army #MOD

"In difficult situations, negotiators often seek the help of skilled #Mediators to guide them towards an acceptable outcome". With the #Brexit debate ever intensifying, is this a moment where both sides would be wise to make use of #Mediation? bit.ly/2Z1RF5y

"Too often, an argument is just the last resort, what happens when a normal conversation breaks down..." Managers in particular need to have the skills to have difficult conversations. bit.ly/2Z2rZXf #Arguments #DifficultConversations #ConversationalIntelligence

🙌 #Mediation offers an excellent alternative to formal procedures. Tackling issues early on can substantially reduce financial costs & disruption. 🙌 ⚠️ONLY A FEW PLACES REMAIN ⚠️ on our public Professional Workplace Mediator course, this October bit.ly/2Lm7uuP

Our Managing Director, Arran Heal, was interviewed by CEO today, who shares some tips as to how to remain impartial. bit.ly/2ZvyNNj #Impartiality #Management #Curiosity #ConversationalIntelligence #DifficultConversations #Reflection #Coaching #Trust

For anyone with an interest in resolving conflict, including bullying and harassment complaints, the Civil Mediation Council are hosting a 'Putting Mediation First' event in October. CMP are attending- hope to see you there! You can book your place here: bit.ly/31e1QSw

Find out how we support the Army in training their Mediators!- As a part of what is now the largest Mediation service of its kind in the UK! bit.ly/32W07lh #Mediation #MediationTraining #MOD #Army

Workplace conflict emerged as the 3rd greatest employee fear, with 16% of workers reporting that they feared having conflict with their co-workers. bit.ly/2m5VYea #ConflictManagement #WorkplaceConflict #Fear #Pressure #JobPerformance #EmployeeEngagement #Motivation

I was very fortunate last week to deliver CMP's Professional Workplace #Mediator training course to a group from the Ministry of Defence Police Ministry of Defence Police. An enthusiastic and engaged group of trainees who I wish the best of luck to in proceeding to carry out their own cases.