Banking demands secure, efficient customer service. 💳 A recent Gartner® Peer Insights™ review mentions "It is a pleasure and productive working relationship with Omilia. One of our main areas of productivity (AHT, total work time) has seen a noticiable improvement thanks to

Join us at #CCWBerlin (23-26 February) to explore Self-Learning Agentic AI for contact centers. 🎙️ Our session: ""The Next Chapter of CX: Self-Learning Agents from Omilia and a customer perspective from Funke Media Group"", where Lloyd Buxton (Omilia) & Michael Römer (FUNKE

At Omilia, our technical support team solves complex problems for our global customers, diagnosing intricate cloud infrastructure issues, managing critical incidents, and working alongside engineering to continuously evolve our Agentic CX platform. Think deep-dive

Why do 99% of AI agent demos fail in production? Google's leaked internal playbook just confirmed what we've seen for years at Omilia. The answer isn't that agents don't work. It's that most vendors have never actually run them in the real world. We've been shipping

CX that learns and improves on its own. Every. Single. Day. We're at the European Chatbot Summit in Edinburgh (17–19 March) showing how it works. 📍 Don't miss out session: Self-Learning Agentic CX: Improving Experiences at Scale, where Lloyd Buxton, Sales Director at Omilia,

🔊 Voice fraud is evolving, and financial institutions must evolve faster. In Call Center Times, Chris Adomaitis, Global Director of Solution Consulting at Omilia, explains how AI-generated voice impersonation is reshaping contact center fraud. As vishing surges and deepfakes

The best CX doesn't wait for instructions — it figures things out on its own. We're at #CCWBerlin showing how it's happening in real contact centers today. 🎤 Don't miss out session: ""The Next Chapter of CX: Self-Learning Agents"" Lloyd Buxton (Omilia) & Michael Römer (Funke

The CX industry hit a ceiling. Too many “platforms.” Too much orchestration. Too little real learning. Today, Omilia launches the world’s first enterprise-grade, self-learning Agentic CX platform. • Zero-day go-live • No intents or training data • Agents that learn from

Let’s stop pretending. The traditional call center model is structurally broken: • Wage inflation • Attrition • Shrinking margins • Customers who expect instant, flawless service Staffing customer service with humans at scale is no longer viable. This isn’t disruption.

Omilia will be at the FinAI Banking Summit, March 2–3 in Denver, showcasing our new Self-Learning Agentic CX Platform that enables banks and credit unions to to learn from their best agents and replicate that across all service interactions. With our Voice and Chat Agents, CSR

🚨 Why do so many “successful” AI pilots fail when real customers show up? Because enterprises are often having two very different conversations about AI - and treating them like the same one. One ends with a pilot and a board slide. The other runs millions of real customer

Financial Services is changing fast, and the contact center is no longer just an operational function. It’s a strategic differentiator. Discover shares how they transformed their customer experience by moving from legacy IVR to true conversational AI with Omilia: improving

The AI arms race is distracting CX leaders. More models ≠ more autonomy. More orchestration ≠ innovation. Most “agentic” CX today is just wrappers on brittle systems. Real autonomy requires: • End-to-end intelligence • Continuous self-learning • Governance by design

In 2026, the key CX AI question won’t be: “Does the demo look good?” It will be: “Can it handle 10,000+ concurrent voice calls without latency or cost blowups?” Most can’t. Our CEO Dimitris Vassos on why scalability - not orchestration - is the real enterprise test. 👉

👀 FinTech leaders – find out what’s behind the financial institutions renowned for providing exceptional service. Join us at FinTech Meetup (March 30–April 1) in Las Vegas, to see how Omilia is reshaping customer service for the financial sector. Our new Self-Learning Agentic

🚨 Deploying “agentic” CX this year? Read this first. The demos are polished. The agent reasons, retrieves, resolves effortlessly. Then it goes live and the magic fades. Not because the AI isn’t smart. Because the stack underneath is stitched together with external APIs. In

🚗🍔 We're heading to #MURTEC2026 in Las Vegas (March 9–11) and we're bringing the future of drive-thru with us. Omilia's Voice AI delivers: ✅ Crystal-clear order accuracy, even with background noise ✅ Instant menu updates, zero downtime ✅ Dynamic upselling that actually

How do you ensure your contact center service can scale to meet surges in demand during major storms - without sacrificing customer experience? A major US utility transformed their contact center, moving from a fragmented, on-premise IVR to Omilia’s agentic CX platform. Find

✨ Omilia is heading to the Customer Response Summit and we're bringing the future of CX with us. Our Self-Learning Agentic CX Platform helps enterprises replicate their best agents across every interaction. Faster. Smarter. More cost-effectively. It learns from every