We're signing off now for Christmas, but we'll be back on Sunday morning. Goodnight everyone!🎄🎁

🔒 IMPROVED SECURITY 🔑 From Sunday, we're introducing some extra security features when you log in, including two-factor authentication (2FA). For a quick primer on what to expect, head over to our blog article 👇 nsandi.com/two-factor

Good evening. We had planned to implement some extra security features this weekend, which have now been delayed until a later date. You can continue to log into your online account as you usually would.

Greetings, sweet treat makers Jaffa Cakes 👋😊 - Our team here have been enjoying afternoon tea with a box of almighty Jaffa Cakes, which has sparked a question - is the filling of a Jaffa Cake orange jam or orange jelly? Please settle this heated debate for us.

Good morning. We've been having some teething issues while implementing new changes to our online service. We're still working on it, but for now, you should be able to log into your online account as you usually would.

Today is the end of an era…. Our fabulous Michael is leaving on a jet plane to start his new life in sunny Spain. 🛫 Good luck with your new job. We’ll miss you. Buena suerte con tu nueva aventura.

We're experiencing intermittent technical issues with website logins this morning. We're working to resolve them as soon as possible. To check results, please use the prize checker on the front page of the website or use the prize checker app. Apologies for the inconvenience.

Good afternoon. The technical issues we were having this morning appear to be resolved and we thank you for your patience. Please let us know if you experience any further problems.

We're carrying out some essential maintenance on our systems between 07:00 on Saturday 21 May to 02:00 on Sunday 22 May 2022. Our online service won't be available during these times. Thank you for your patience.

Our system maintenance is now complete. Thank you all for your patience, you can now use our online services in full once again.

As we join the nation in mourning the passing of Her Majesty Queen Elizabeth II, our customer service team aren't available right now. If you need to contact us with a query, our team will be available again Tuesday 20 September from 7am to 10pm.

We’re currently having a technical issue with our online service. We’re fixing it as fast as we can. Please try again later. Thank you for your patience.

Our online service is now back to normal 👍 The service was temporarily unavailable while our technical teams worked on the issue. Thank you for being so patient with us on this busy morning. We’re really sorry if we caused you any inconvenience.

Cockney rebel If you wish to formally complain, you can find out how to raise a complaint on our website here: nsandi.com/contact-us Lacey

@agoodwriteup Good morning, Have you previously uploaded documentation as part of your new application? Isabella.

Hello, we are aware of an issue when logging in online. If you need to speak to us urgently please call us on 08085 007 007, if not please try again again later. We are working hard to resolve this and thank you for your patience.

We can confirm the issue when logging in online has now been resolved. Thank you for your patience on the matter.

We're are aware of an issue with OTP's at the moment and apologise for any inconvenience this may cause. We are working hard to resolve this and thank you for your patience. If you need urgent help, our Contact Centre Agents can assist if you call. ow.ly/Qfwc50SV8Kq

The issue of some customers not receiving their one-time passcodes should now be resolved. We apologise for any inconvenience experienced, but thank you for your patience.

We are aware of an intermittent issue when logging in to our website. We are working hard to fix this and ask you to try again online later. If you need to speak to us urgently, please call us on 08085 007 007. We are sorry for any inconvenience caused.