Jo Watson (Author) Good morning,
Have you previously uploaded documentation as part of your new application?
Isabella.

Cockney rebel If you wish to formally complain, you can find out how to raise a complaint on our website here: nsandi.com/contact-us Lacey

Our online service is now back to normal 👍

The service was temporarily unavailable while our technical teams worked on the issue. Thank you for being so patient with us on this busy morning. We’re really sorry if we caused you any inconvenience.

We’re currently having a technical issue with our online service. We’re fixing it as fast as we can. Please try again later. Thank you for your patience.

As we join the nation in mourning the passing of Her Majesty Queen Elizabeth II, our customer service team aren't available right now.

If you need to contact us with a query, our team will be available again Tuesday 20 September from 7am to 10pm.

Our system maintenance is now complete.

Thank you all for your patience, you can now use our online services in full once again.

We're carrying out some essential maintenance on our systems between 07:00 on Saturday 21 May to 02:00 on Sunday 22 May 2022.

Our online service won't be available during these times.

Thank you for your patience.

Good afternoon. The technical issues we were having this morning appear to be resolved and we thank you for your patience. Please let us know if you experience any further problems.

We're experiencing intermittent technical issues with website logins this morning. We're working to resolve them as soon as possible. To check results, please use the prize checker on the front page of the website or use the prize checker app. Apologies for the inconvenience.

Today is the end of an era…. Our fabulous Michael is leaving on a jet plane to start his new life in sunny Spain. 🛫 Good luck with your new job. We’ll miss you. Buena suerte con tu nueva aventura.

Good morning. We've been having some teething issues while implementing new changes to our online service. We're still working on it, but for now, you should be able to log into your online account as you usually would.

Greetings, sweet treat makers Jaffa Cakes 👋😊 - Our team here have been enjoying afternoon tea with a box of almighty Jaffa Cakes, which has sparked a question - is the filling of a Jaffa Cake orange jam or orange jelly? Please settle this heated debate for us.

Good evening. We had planned to implement some extra security features this weekend, which have now been delayed until a later date. You can continue to log into your online account as you usually would.

🔒 IMPROVED SECURITY 🔑

From Sunday, we're introducing some extra security features when you log in, including two-factor authentication (2FA). For a quick primer on what to expect, head over to our blog article 👇

nsandi.com/two-factor

We're signing off now for Christmas, but we'll be back on Sunday morning. Goodnight everyone!🎄🎁

We wish all of our customers a safe and happy festive season. Our services are running as normal and we'll be here to help between 7am and 10pm every day except Christmas Day.

Thanks to you all for your continued loyalty in 2021, and happy new year for 2022! 🎄

Good morning everyone. Ben and Lacey have woken up nice and early to answer your questions, so feel free to either @ us, reply to this tweet or DM.

Finally, this is Ben, who is looking after Social Media for the rest of the evening.

Finally, say hi to Jo!

Our team coach Lauren.