Your service desk is only as strong as the knowledge behind it. Too often, that knowledge is outdated, hard to find, or lives in one person’s head. The result? Slower resolutions, inconsistent support, and frustrated customers. hubs.la/Q03l5ckl0

💻 Downtime doesn’t just cost money—it impacts productivity, employee morale, and customer trust, all of which are critical for long-term success. hubs.la/Q03kT6qm0

📉 When your technology stops, your business stops. Amazon’s 2018 Prime Day outage, lasting only a few hours, cost nearly $100 million in lost revenue. Every minute counts. Retailers typically lose about $4,700 per minute of downtime. hubs.la/Q03l3cKf0

The most effective support teams know that continual feedback is the secret weapon behind a high-performing knowledge base. When you analyze failed search results, agent input, and CSAT scores, you uncover where content falls short. hubs.la/Q03l5h3_0

📊 Are you stuck in the "Watermelon Effect" with your help desk metrics? 🍉 Everything might seem green on the surface, fast ticket closures, quick response times, but underneath, the customer experience could be red with frustration. hubs.la/Q03kTjW90

Not All BPO Providers Are Created Equal 🔍 Choosing a customer service outsourcing partner is a major decision. The wrong fit can lead to frustration, dissatisfaction, and even loss of customers. 🔗 hubs.la/Q039gsf_0 #CustomerService #BPO

Traditional knowledge management focuses on what you think is important. But the real transformation happens when you flip the script—aligning your content, language, and tools around how customers actually search, speak, and solve problems. hubs.la/Q03l5kPm0

Today's customers move effortlessly between mobile shopping, online browsing, and in-store visits and they expect retailers to keep up. Every touchpoint should feel connected, convenient, and consistent. Yet, many retailers still struggle to deliver. hubs.la/Q03l3gxd0

Exciting News: We've Done It Again! 🏆 We're honored to announce that Netfor has once again been named a Top Workplace by The Indianapolis Star for 2025! 🎉 Here's to our exceptional agents, managers, and leadership team, 2 years running! #TopWorkplace2025 #ProudTeam

Traditional support content often relies on internal jargon, like “Error Code 205 Resolution Guide,” while customers are asking, “Why won’t my printer connect to Wi-Fi?” The result? Missed answers, longer resolution times, and frustrated users. hubs.la/Q03l5kJF0

The most successful retailers today don’t just adopt new tech, they use it to drive better customer outcomes. Proactive IT management and innovative retail technology are the keys to delivering seamless experiences, building loyalty, and staying ahead . hubs.la/Q03l3s820

In our latest blog, Sandy Herrick shares how a nationwide field services deployment went off without a hitch, thanks to tight coordination between our team and a sharp channel partner who knew exactly when to bring us in. hubs.la/Q03tPKCn0

Freedom. Service. Support. Celebrating the red, white, and blue 🇺🇸 And the people who keep America running behind the scenes. Happy Fourth of July from all of us at Netfor! 🎆🎇

Advisors, this one is worth five minutes of your time 📖 If you're in the channel space and ever found yourself hesitant to bring a BPO solution to a client, this blog will feel familiar and motivating. hubs.la/Q03vhnlC0

Netfor is Growing and We're Hiring! 📈 Proudly named a Top Workplace by The Indianapolis Star for the second consecutive year, Netfor continues to expand, creating frequent career opportunities across our teams. Join here: hubs.la/Q03tkYGv0 #HiringNow

She walked into her first BPO opportunity without a background in outsourcing. What she did have was the drive to solve her client's problem and the smarts to call in the right partner. 📘 Read it here: hubs.la/Q03vhpkF0

We're proud to offer more than just coverage, we offer confidence 🚛 From downtown Boston to remote sites in Montana, our nationwide field services team ensures consistency, accountability, and professionalism on every job. Read Sandy’s insights: hubs.la/Q03tQhyj0

Quick Serve Restaurants Are Rolling Out Tech Faster and Smarter 📺 AI. Kiosks. Smart menu boards. The tech in quick service restaurants is evolving fast, but the real challenge isn’t just choosing the right tools, it’s deploying them without disruption hubs.la/Q03BLjyr0

Being named a Top Workplace by The Indy Star two years running doesn’t happen by chance. It’s a reflection of the incredible individuals who choose to make Netfor their professional home. Join us today because a great workplace starts with great people: hubs.la/Q03tlgR60

Touch Screen Kiosks Are Taking Over (and for good reason) 🫆 Customer expectations are changing fast, and kiosks are now at the center of the modern service experience across retail, QSR, and healthcare. Read the guide here: hubs.la/Q03BM63n0