Happy #WorldProductDay 🚀📢👍 I wanted to share a few things I have learnt along the way........ Listening 👂 is crucial. Keep in regular contact with your customers and stakeholders. It ensures your in tune and building what is required. Saying NO ?…lnkd.in/esaQp5c

Insightful read diginomica.com/hargreaves-lan… #CX

🎉 I am proud to announce the release of my new book 'Happy Employees Make Happy Customers'. 🎉 #CX #Marketing #Consulting #BeyondPhilosophy beyondphilosophy.com/books/happy-em…

Great read from John Cutler around Product Managers. medium.com/@johnpcutler/1…

Boeing crash - Some great points covered here brought about by a tragic event. #CX #management #loyalty fastcompany.com/90357957/boein….

Lots of juicy stats, certainly agree that it’s mindsets that need to change from my experience in the customer contact space. #CX clickz.com/customer-exper…

Interesting concept ROX - return on experience. . Like it 👍 #CX PwC

Great morning. I was privileged to be presenting at Havant & South Downs College today on the value of T-Levels & student work experience for employers. The college is the first in Hampshire to be delivering T-Levels. 👍👩‍🎓👩‍🏫 Thoroughly enjoyed th…lnkd.in/dwsgwSu

Attending product event in London on this ☀️☀️☀️ day! Some great talks. World Forum Disrupt. Great talk from Sally Foote on importance of quality and the use of feedback to help drive retention and growth. #PRODUCTWF lnkd.in/d9rNP8b

Great article covering all the key terms used in product management. #productmanagment #productmanagers lnkd.in/dU2yqWq

Came across these products today on a news feed. Had to double look at it! Wasn’t sure if I read it right. 😳 Yes - grapes that are now flavoured. As a product manager - I’m looking at it thinking how did this come about? What problem is this product…lnkd.in/e5X-xKA

⭐️ Early start London bound with the Feefo team 🚂 ⭐️ Exciting day - with big new product announcement 🎉 🎈 With some good uses of AI. ⭐️ All to be revealed this morning. Let the suspense build... #cx #london #customerexperience #google #feefo lnkd.in/diA7_PV

As promised earlier 😀🎉 Today Feefo launched Reviews Enhanced Ads REA allows you to utilise your rich, personal and relevant UGC within your Google Ads and see the positive impact it has on CTR and ROAS. This is the next key product in our AI port…lnkd.in/dqbi5Np

Fantastic marketing and banter between two great brands. #kudos to the social media marketer doing this work today. Great example of turning someone else’s advert into your own value on the back of the Mel B Tesco saga!! #socialadvertising #reactive lnkd.in/d7PstjB

Julian congratulations on your one year anniversary with Feefo. #Kudos Fantastic work over the last year, bringing all our data to life with some fantastic operational visualisations. #MakingAnImpact #oneyearanniversary #thankyou lnkd.in/dRefrPx

Super interesting innovation for coffee chain. Pret A Manger launches digital subscription service to lure customers back in. ☕️ 5 barista prepared drinks a day / 7 days a week 📍 £20 per month subscription 🎉 Simple, Different…lnkd.in/d_nJN8S lnkd.in/dF2_d3r

Cool!

Excellent tool to Search micro UX copy text: slogans, headlines, notifications, CTA, error messages, email, account preferences, and much more 🔥🔖 Check out the site: microcopy.me #ux #ui #uxdesign #uidesign #productdesign #microcopy #text #cta #errormessages #email