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Come on Air Canada and KLM - you can do better! You lost my bag on 6/21 and won’t answer the phone, email, or tweets. IF I can get through, you disconnect the call after 60 minutes. KLM claims Air Canada has my bag and Air Canada claims KLM has it. #MontrealConvention

Seems Air Canada outsourced their call center offshore to help with the luggage backlog, and barely trained these people. Going on 11 hours on hold. The new offshore reps can’t even provide consistent information. I’m feeling embarrassed for the Air Canada CEO, Michael Rousseau.

Cancelled flights or lost bags? Log an online complaint with U.S. Department of Transportation. Day 15 of lost bags & neither Air Canada or KLM will step up & take responsibility. Both point me to the other airline, then disconnect the call. DOT requires a response from airlines & can impose violations.:)

What a great concert at Fiddler's Green by Dalton Dover. Such an amazing voice! You are going to go far in your music career. Thanks for putting Denver on your schedule.