Love when CEOs like Lars and, ultimately, Henry Schuck solve customer problems from Twitter

It's a great opportunity to flex their company's CX muscles

The bigger issue is when customers feel like the only way they'll be heard & attended to is if they Tweet about it

Similar to 'remote employees' just being 'employees'

It won't be long until 'global engineers' are just 'engineers'

If Flexport can build an $8B startup with offshore engineers, than any company can

Also, shared an office with Sean Linehan and can co-sign his startup wizardry

Similar to 'remote employees' just being 'employees'

It won't be long until 'global engineers' are just 'engineers'

If Flexport can build an $8B startup with offshore engineers, than any company can

Also, shared an office with Sean Linehan and can co-sign his startup wizardry

Been seeing more of these productized service models like storyarb pop up in the creative spaces: design, copy, video, etc

I think they're are smart/creative ways to solve the traditional freelancer <> client challenges:

1. Expectation setting and delivery from the jump

2.

Over the past year, I've advised SaaS startups and talked 50+ founders in the $1M-$15M ARR range

This is the 'messy middle' (h/t scott belsky)

It's where startup's plateau or build the foundation for true scale

Here's why?

- You can brute force your way to $1M ARR

But you

Over the past year, I've advised SaaS startups and talked 50+ founders in the $1M-$15M ARR range

This is the 'messy middle' (h/t scott belsky)

It's where startup's plateau or build the foundation for true scale

Here's why?

- You can brute force your way to $1M ARR

But you

There's truth to the business clichés:

'Never quit'
'Build for decades'
'It's a marathon, not a sprint'

Don't believe me?

Here's 40 founders who built 10+ year overnight successes:

• Arron Levie (Box): 19 years
• Eric Yuan (Zoom): 12 years
• Elon Musk (Tesla): 16 years
•

There's truth to the business clichés:

'Never quit'
'Build for decades'
'It's a marathon, not a sprint'

Don't believe me?

Here's 40 founders who built 10+ year overnight successes:

• Arron Levie (Box): 19 years
• Eric Yuan (Zoom): 12 years
• Elon Musk (Tesla): 16 years
•

Many founder are caught on a hamster wheel of playing life on hard mode (including myself)

The same 'do it yourself' approach needed to ship your 1st product & get your 1st customer won't work to get to the next level

Founders need to evolve themselves to evolve their company

Many founder are caught on a hamster wheel of playing life on hard mode (including myself)

The same 'do it yourself' approach needed to ship your 1st product & get your 1st customer won't work to get to the next level

Founders need to evolve themselves to evolve their company

The best leaders are always finding ways to lift/amplify their community

Love what Alex Lieberman is doing with his platform for the founder community

This is what makes social media special

Tech has helped scaled a higher quality food system
Mass-Produced ➡️ Handcrafted
Fast Food ➡️ Farm-to-Table
Processed ➡️ Whole Foods
Low Cost ➡️ Fair Trade
GMO ➡️ Free Range

AI can help scale a higher touch/human CX
Scripted ➡️ Personalized
Reactive ➡️ Proactive
Resolution ➡️

Tech has helped scaled a higher quality food system
Mass-Produced ➡️ Handcrafted
Fast Food ➡️ Farm-to-Table
Processed ➡️ Whole Foods
Low Cost ➡️ Fair Trade
GMO ➡️ Free Range

AI can help scale a higher touch/human CX
Scripted ➡️ Personalized
Reactive ➡️ Proactive
Resolution ➡️

At my last startup, every person did a 4 hour shift of 'customer support live' every 4-6 weeks

It made everyone stay closer to the product and customer... and appreciate/respect the support team

It also set the foundation for everyone to give a sh*t about the customers

At my last startup, every person did a 4 hour shift of 'customer support live' every 4-6 weeks

It made everyone stay closer to the product and customer... and appreciate/respect the support team

It also set the foundation for everyone to give a sh*t about the customers

The best leaders are always finding ways to lift/amplify their community

Love what Alex Lieberman is doing with his platform for the founder community

This is what makes social media special

Always curious how many followers these types of 'contents' drive

So far ~600 new followers and $16.66 cost per follower, which will go down over the next few days

Will it beat X's paid follower product?!

Last week, I had drinks with 2 senior managers of $25M+ ARR startups that I used to advise

They all said that company moral and team output is higher than ever

In 2022, many of these folks were still
- Job hopping for higher roles and salaries
- Negotiating raises <1 year in

Last week, I had drinks with 2 senior managers of $25M+ ARR startups that I used to advise

They all said that company moral and team output is higher than ever

In 2022, many of these folks were still
- Job hopping for higher roles and salaries
- Negotiating raises <1 year in

Loyalty is a dying art

'No one stays in one place anymore'
'It's hard to know who you can trust'
'People are always chasing the next big thing'

Many spend more time looking for the greener pastures than tending to their own garden

But building for decades is more fulfilling