It is essential for companies to #innovate and #disrupt in the #ESG sector. Read my latest Forbes article on how #AI and #MachineLearning unlock modern data and facilitate the ESG data revolution here: bit.ly/3v4WTMf

To overcome the obstacles that stand in the way of reaching #CustomerExperience objectives, companies must embrace a #CustomerCentric mindset and make #CX a shared responsibility across the C-suite. Find more successful strategy tips from CX leaders here: bit.ly/3PvmEyz

The rise in the adoption rate of #AI is facilitating successful #DigitalTransformation. Companies are more #innovative and #adaptable. Keep up with the #DT landscape, such as the emergence of 5G and rising demand for a customised digital experience, here: bit.ly/3WedhWe

Adopting a successful #CustomerCentric strategy leads to customer retention and boosts growth. Why? Happy customers are great advocates for your product. Understanding customers and how their expectations are met is, therefore, crucial. Read more here: bit.ly/3PpYEwO

With #DigitalTransformation at the forefront of many businesses’ objectives for 2023, it is integral to make cybersecurity a part of your #DT strategy. As dependence on #SaaS platforms grows, so does the threat of malware and cyberattacks. Read more here: bit.ly/3X8GJgY

The best #CX programmes use empathy to create better experiences for their customers. Companies shouldn’t focus on programmes that simply ask how likely customers are to recommend them but make them relevant to each #CustomerExperience. Read more here: bit.ly/3Wkz0vU

As the cost of applying #AI tech has reduced, so have the barriers to entry. With Harvard Business Review finding almost 75% of companies are investing in #DigitalTransformation initiatives, 2023 will see increased AI adoption and innovative solutions. Read more here: bit.ly/3vIErcF

This week Schneider Electric is participating World Economic Forum, where we will discuss the problems affecting the climate and energy crises. On 18/01 @ 11:30 CET, our Chairman & CEO, Jean-Pascal Tricoire, will share his insights into Twinning Energy with Digital. Read more here: bit.ly/3GEjEf8

Companies will successfully grow #CustomerLoyalty by reducing buyer effort, not through delighting the customer. Reducing the buyer’s work to solve problems demonstrates that it is simple to do business with your company. Read more from Entrepreneur here: bit.ly/3vDJ4EL

“Every company is a software company”. To become a business leader in an increasingly digital world, McKinsey & Company states that it is essential to act like a software company. Find out the necessary cultural transformation steps from FORTUNE here: bit.ly/3Ger6at

Small businesses make up 90% of global businesses and account for 50% of GDP worldwide. They are so important to a strong and sustained global recovery. World Economic Forum advocates that adopting #Digitalization strategies will make this possible. Read more here: bit.ly/3kuw6XF #WEF23

The key to enhancing employee and #CustomerExperience is for teams to buy into the #DigitalTransformation strategy. There are many tenets to develop that create a successful team. Amongst these are investing in information security and #AI. Read more here: bit.ly/3XzZHh0

Interesting World Economic Forum piece on how #DigitalTransformation and #ESG are two compatible business goals. New IT can produce more desirable business outcomes. If #DT supports ESG factors (and vice-versa) ESG will be more effective and efficient. Read more here: bit.ly/3CGfBxK

Successful #DigitalTransformation retains customers by offering a seamless experience. Business leaders digitize end-to-end processes and transform the complex parts of their businesses to achieve just this. Find examples of successful #DT strategies here: bit.ly/3D8cdfq

2022 was a historic year for investment in generative AI start-ups. It’s integration into customer processes improves the #CustomerExperience exponentially. Read more from ZDNET about the future of customer engagement here: bit.ly/3l8vNSM

Solving a customer’s issue is a basic necessity. To gain a competitive advantage, companies must delight their customers through transforming #CustomerService by bridging the knowledge gap and making each interaction helpful and memorable. Read more here: bit.ly/3kVa2pd

Inspiration, storytelling, decisiveness, flexibility. Adopting these 4 tenets of #Leadership skills will empower your #DigitalTransformation journey, helping to drive innovation, foster cross-org momentum, and make confident decisions. Read more here: bit.ly/3WYbkx3

Ambitious transformation programmes innovate faster and improve #CustomerExperience. Committing to KPI-aligned long-term targets with a structured approach is a vision McKinsey & Company thinks leaders must adopt to for successful transformation. Read more here: bit.ly/40Do7Id

Is your business adaptable to ever-evolving customer needs? Computerworld believes digital integration is the key to participating in consumer journeys at each phase, elevating your #CustomerExperience offering. Read more here: bit.ly/3YVD7j9

Focusing on #CustomerExperience and innovation helps businesses build a love for their brand. Forming a lasting emotional bond with your customers will be rewarded with customer loyalty, as 73% of customers spend more on brands they love. Read more here: bit.ly/3lHs8eQ