Hey, TSA @flymidway, these new lines are pretty—but are terribly long. Not even halfway thru and it’s been 20 minutes. And, with all the flights canceled tomorrow and everything sold out tonight, TSA Pre closed early? What gives? 😡

Hi Uber. Your maps are showing drivers the wrong place for my home address. This just started happening. Google maps is correct. Can someone contact me to resolve? Impossible to find the right area in the app to report.

Hey, they’ve been known to show up at many home office doors because these LMA Tech Midwest Week Co-chairs are beyond passionate about this conference! You really should register today: bit.ly/LMATech20 #LMATech20 #LMAmkt

Pitch in $5 to help this campaign fly. joe.link/3nvsFwL

This is a thing. Seriously.

Kudos to our @clarkhilllaw MBD team! This is VERY MUCH well-deserved! I'm proud to be a part of this group.

Happiness at #LMA18 - Interesting stats around happiness and age. Let’s not wait until 80 to be happy. Prioritize quality relationships now.

Smiling makes you happy. #LMA18

Avoid false comparisons with people creating phony narratives on social media. @csanderson1217 #LMA18 #allmykidshavelice

More keys to be happy: perform random acts of kindness, volunteer, give to charity, spend money on experiences, avoid comparisons, build & maintain close relationships. #lma18 LMA International

How to Use Client Experience and Empathy Mapping to Boost Client Insights - Sue-Ella Prodonovich #LMA18

The Client Experience - Entice - Enter - Engage - Exit - Extend #lma18

entice is marketing; enter is BD, engage is PM and lawyers, exit is lawyers and BD; enter and exit are where we can leverage relationships #lma18

Exit: did you do what you said you'd do; Extend: what happens to all this and what do we look like now? Have these conversations! #lma18

Empathy map at each of the e's: what is the client thinking, feeling, doing, and saying--four quadrants #lma18

WOW! I love this diagnostics tool for where your firm is on the strategic continuum Nat Slavin Wendy Bernero Jennifer Manton #lma18 #lmamkt

Part 2 - WOW! I love this diagnostics tool for where your firm is on the strategic continuum Nat Slavin Wendy Bernero Jennifer Manton #lma18 #lmamkt