Perhaps marketing, support, social, events, and communications should all be under a community department. All the ways you interact with your people. All community.

Very pleased to hear that the emerging theme at #soccnx this week is #integration. The #digitalworkplace badly needs a user experience that is more holistic + connects people, #apps, and #data together seamlessly to achieve designed and emergent outcomes. #ESN #intranet #wx #cio

Will be watching how this plays out.....thepointsguy.com: JetBlue Founder’s New Airline Won’t Have Customer Service. thepointsguy.com/news/moxy-cust… via Google News

Workers over 55 filled half of new jobs created in 2018: spr.ly/6013EOXI1

#Customer #communications will only get more complex in the months & years ahead. How can contact centers keep up? Download the CCW Market Study: The Future of the #ContactCenter in 2019 to find out. bddy.me/2WhEyJ2 CCW Digital

People who prefer gin and tonics may have bigger brains than those who don't. People with larger brains find tonic water less bitter, according to researchers from the University of Queensland.

It should be called Customer Transaction Management! 😏

Beautiful icy art this evening JetBlue

The world's first 3D-printed neighborhood is being built in Mexico for families living on $3 a day - CNN cnn.com/2019/12/12/bus…

Fantastic insights from Vivi on how AARP's Consumer Care org positions itself to be a "Wise Friend" and "Fierce Defender"! Listen now...

Original MTV VJs Martha Quinn Ⓥ, @AlanHunterMTV and Mark Goodman 🟦 take a trip down memory lane to relive and share secrets from the best ’80s music videos. Want more MTV? Look back at how the channel changed the world: spr.ly/6010yrIhQ

Big flex, AARP is 4th place in #Webbys People’s Voice. RT + VOTE: wbby.co/32967N

He Was Johnny Rotten. Then He Was a Loving Caregiver for His Wife - AARP Bulletin apple.news/A5YcxmSNgSDeer…

ATTENTION: @AARPFoundation is in 6th place to win an Anthem Community Voice Award! 👏 Rally the troops to celebrate now!: celebrate.anthemawards.com/PublicVoting#/… #AnthemAwards

Ohio gives historical status to building that once housed internet service pioneer CompuServe news.wosu.org/2023-12-21/ohi…

Differentiating Between Social Media Management and Community Management ow.ly/rPAb30eJ2iJ

Good morning DC! #AmericanAirlines

“Why AARP has an entire team dedicated to answering Facebook comments” by Simon Owens blog.markgrowth.com/why-aarp-has-a…

If Congress doesn't act before the end of the year, Medicare will be hit with an automatic $25 billion cut in 2018 alone. Take action: Contact your legislators today and demand they pledge to #ProtectMedicare: action.aarp.org/ProtectMedicare

Getting Social in the Enterprise: Seven Things to Get Your Head Around linkedin.com/pulse/getting-…