Every IT project ever. Tons of power, none of the training.

"Accessing valuable performance insights and the root causes allows CIOs to deliver better IT service delivery and support capabilities to their organization and its employees." #CIO #ITSM #ITXM #EX bit.ly/3uXty9D

yes you read it right - trying to reproduce this weeks Ivanti CVEs has led us into further 0days on a fully patched Ivanti SSLVPN device We’ll report; but our 90 day policy will restrict any further sharing

I’m live-tweeting the #Pink24 conference on Bluesky. Find me there if you’d like to read the nuggets! #itsm

Hey. Psst. Bluesky is now a twitter clone, you know what to do.

A service SERVES people. #SITS24

When mapping IT processes, place the value and principles directly ON your process maps. #SITS24 Darren Rose Photography 🐀

Fancy yourself a work philosopher? Come philosophize with Gene Kim and I this Friday at 8 Pacific/11 Eastern as we discuss how social circuitry and a bit of curiosity are all you need to be a winning organization. Register at ticketvolume.com

Wiring The Winning Organization: Automation, Innovation, And Adaptability x.com/i/broadcasts/1…

What have you learned recently? Where did you find the idea? Today’s presentation is about the tactics needed to be a lifelong learner, a stirrer of pots and an explorer in our industry! Hope to see you in 203 in the next break out. #hdiswl24 #swm24 #thinkhdi #hdilocal

So great to see you in person even if it was super short!

Cute little demo at #knowledge24 for @servicenow where they are showing that a small bakery can pay $1.2m to make sure they don't run out of cake pops.

Do garbage disposals go different directions in the northern vs southern hemisphere? That way the pulverization is greater if it goes against the natural flow of water? Who is answering these important questions on the YouTubez?

Well, after almost two decades trolling $erviceNow by owning the uservoice site - uservoice is finally getting rid of their free tier. So you can no longer make suggestions to a corporate giant which they would ignore: servicenow.uservoice.com

Normalize thanking your managers for a psychologically safe work environment. Maybe then we can start to evolve.

My mental health provider's IVR/Call Routing system has a terrible voice artist who sounds overly fake happy. It's painful. I can't tell if this is genius or terrible.

You can generally tell how much a company loves it’s own mission by how much they invest in #CustomerService

Singing is a weird way of talking. This message belongs on no other social media network.

If you follow me for IT industry event “live-tweets” go find me on Bluedky because I’m over there doing it!