Check out the latest episode of Get Out of Wrap - Contact Centre Chat! Listen to the full podcast here play.headliner.app/episode/129636… (video made with headliner.app)

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #144 Dr.Phoebe Asquith of Sabio on wellbeing in Contact Centres - getoutofwrap.com/episode/144-dr… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #145 Elli Barron & Russell Wilson of Sensee - getoutofwrap.com/episode/145-el… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #146 - Chris & Phil from The Forum on Resource Planning best practice - getoutofwrap.com/episode/146-ch… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #147 Danny Wareham on Culture & Bee's - getoutofwrap.com/episode/147-da… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #148 Phil & Chris of The Forum on data, targets and performance - getoutofwrap.com/episode/148-ph… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #149 The UK Contact Centre Awards with Jackie Pringle & Rachel Newcomb - getoutofwrap.com/episode/149-th… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #150 - Three great Team Leaders from DDC OS - getoutofwrap.com/episode/150-th… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #151 - A UK Contact Centre Award Winners special - getoutofwrap.com/episode/151-a-… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #152 - The beginning - getoutofwrap.com/episode/152-th… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out... #153 Jake Gardiner chats about how best to use technology in your contact centre - getoutofwrap.com/episode/153-ja… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #154 - Craig Watts of Red Recruitment - getoutofwrap.com/episode/154-cr… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out... #155 Tim Farrell of Direct Line - Chatbots - Digital Engagement & Customer Experience - getoutofwrap.com/episode/155-ti… via Podcastpage.io

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #156 Jaime Scott of Evaluagent - getoutofwrap.com/episode/156-ja… via Podcastpage.io

Launched just over a month ago The Team Leader Community now has 87 members and we are growing ! #LeadBetter

Here's where we have community members at the moment - where are your Team Leaders ?

Team Leaders are the most important people in a Contact Centre. You cannot deliver a great customer and employee experience without supporting your TL’s

Listening to this new episode will make you or one of your team better at your job. Don't miss out or lose out to your competitor who is listening. #158 Paul Whymark - COO of Sensee - getoutofwrap.com/episode/158-pa… via Podcastpage.io

Hey Ricky Gervais meet Hugo 😍

Jen Sharp, Contact Centre Director at DHL Express, talks about what DHL is doing regarding #innovation in their UK #contactcentres and the recent successes they’ve seen in their #WFM project with Sabio. Listen to the podcast: ow.ly/gOcj50PnvXm The Team Leader Community