"Le challenge pour les entreprises, quelle que soit leur taille, est d’assurer une fluidité à travers les canaux digitaux et vocaux" : heureusement, l'IA facilite la gestion omnicanale du service client. Découvrez la tribune de Julien Rio, CCXP 🚀 : ringcentr.al/3NSKRPT

Chatbots Under Fire: Navigating AI Pitfalls with Insights from DPD and Air Canada by Julien Rio, CCXP 🚀 customerthink.com/chatbots-under… via @CustomerThink

📖 Storytelling is about connecting on a human level, making your brand's message resonate deeply with your audience. 🔍 Stories are remembered up to 22 times more than facts alone. 🤔 How do you integrate storytelling into your marketing efforts? Share your story!

The handover between a chatbot and an agent is absolutely crucial, yet so many companies do it wrong! Watch this short teaser of our CX Therapy episode with Paolo Fabrizio and Max Ball: youtu.be/t5YBvKsDGCQ?si…

Customer Service is an essential part of the overall #CX. It is often the most intense and the last interaction a customer will experience, and as such, be what the customer will remember. Getting it right is essential! cxscoop.com/latest-news/be… #customerexperience RingCentral

L'évolution des attentes des consommateurs, trop rapide, crée un fossé entre ce que les entreprises offrent et ce que les client espèrent. 23% des français préfèreraient avoir affaire à une invasion d'insectes que de contacter un service client. …lationclientmag-fr.cdn.ampproject.org/c/s/www.relati… #etude

Julien Rio: Improving Customer Experience with A Strategic Approach Julien Rio, a Certified Customer Experience Professional (CCXP) and AVP of International Marketing at RingCentral. theceoviews.com/julien-rio-imp… #CX

Truly humbled by this article from Business Outstanders published last week! Thank you for the spotlight! businessoutstanders.com/success-storie…

Nouvelle tribune sur Economie Matin : "Relation client : les temps d’attente trop longs sont-ils insolubles ?" 38% des français considèrent l'attente prolongée pour obtenir un service comme étant le point de frustration principal. economiematin.fr/sav-relation-c… #relationclient #CX

Tomorrow is the official launch of 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 𝘽𝙡𝙪𝙚𝙥𝙧𝙞𝙣𝙩! For this first episode I'm inviting someone quite special with a fantastic marketing career and an incredible will when it comes to reaching her goals - Leesa Eichberger #MarketingBlueprint #CMO #Marketing

Last teaser before the first episode of 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 𝘽𝙡𝙪𝙚𝙥𝙧𝙞𝙣𝙩! I welcome Leesa Eichberger to share career and leadership insights. For more marketing career tips, don't miss the first episode of 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 𝘽𝙡𝙪𝙚𝙥𝙧𝙞𝙣𝙩! #MarketingBlueprint

First episode of 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 𝘽𝙡𝙪𝙚𝙥𝙧𝙞𝙣𝙩! In this interview with Leesa Eichberger: - Why marketing is all about understanding what customers want - How to climb the marketing ladder - Advice for anyone to succeed in marketing julienrio.com/landing/Market… #MarketingBlueprint

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko by Ricardo S Gulko CX certified Pro, Tech, MBA customerthink.com/a-comprehensiv… via @CustomerThink #ECXO #cx #customerexperience #AI Evan Kirstel #B2B #TechFluencer Antonio Grasso Guy Kawasaki @jenneabliss Shep Hyken

Super excited to publish the second episode of #MarketingBlueprint with Marius Gamser, Head of Digital sharing his personal marketing career tips! julienrio.com/landing/Market… #marketing #career #tips

#marketingblueprint

[Video] How emotional memory affects customer's decisions. 🧠 youtube.com/shorts/_t5AKpU… via Julien Rio, CCXP 🚀 #CustomerServiceCulture

Cette semaine, c'est au tour de Julien Rio, CCXP 🚀 de nous partager un nouvel ouvrage à ajouter à votre liste de lecture. Au programme : de la relation #client, un peu, beaucoup, passionnément, à la folie ! Bonne #lecture ! 📚

Did you miss Monica's interview the other day?! That might be the most inspiring interview this summer! Wanna become CMO? Just listen in and let Monica hand you the keys. Full interview available here: julienrio.com/landing/Market…

Julien Rio, CCXP 🚀 from RingCentral shares his valuable insights on aligning #gotomarket strategies, driving collaboration, and empowering teams to innovate in today’s evolving #marketing landscape. More - bit.ly/3B3gEdu #GTMLibrary #interview #GTM Saurabh Khadilkar

Follow Marketing Blueprint to to hear from some of the ✨BEST✨CMOs and get their aspirations, their frustrations, their recommendations, their observations and their best tips! #MarketingBlueprint #CMO #MarketingCareer linkedin.com/company/market…