I spy my friend’s name in the “Which books are you looking forward to reading next” section! Congrats, Pam! mobile.nytimes.com/2018/05/24/boo…

Very proud to have led experience strategy for this piece of work! cnbc.com/2021/12/01/cap…

US banks after seeing Capital One get rid of overdraft fees (which makes them $150m a year)

No one should have to pay predatory fees to access their money. Every bank should eliminate overdraft fees, just as Capital One plans to. cnbc.com/2021/12/01/cap…

NEW COVER: Abortion rights under attack, pandemic burnout at work and home, politicians who don't care. After a series of seemingly non-stop societal attacks against American women, we've hit a breaking point. trib.al/oDHUMP2

Cool shit. paradise.caltech.edu/~cook/papers/T…

TRUMP LOSES SUPERBOWL.

Congrats Philadelphia Eagles! Tom Brady’s last Hail Mary made me super nervous. How bout you? 😬 #SuperBowl

Ah yes, so happy about Philly! 🏉🦅

Taming the social side of strategy "A study found...that 80 percent of executives believe their product stands out against the competition—but only 8 percent of customers agree." mckinsey.com/business-funct… #strategy #mckinsey #DesignStrategy #BusinessStrategy

fastcodesign.com/90160881/capit…

I love this series, scratches so many curiosity itches..."When a box of toothpaste arrives at an Amazon warehouse...the process works differently. An employee removes each [tube] and stows it wherever he finds open space. Placement is completely random." qz.com/se/perfect-com…

Damn. Nice move @verizon x.com/momentdesign/s…

News of Stephen Hawking's death just touched me somewhere really deep down. So thankful for all the teachers who've pushed me to think big.

Don't leave the fastest-growing demographic behind when designing. Hint: It's not millennials. LX Conference bit.ly/PattieMooreLX x.com/LXconf/status/…

Data-driven design (in this case music that reveals income inequality in NY) *and* a fun map datadrivendj.com/tracks/subway/

[Kennan] is in NYC, running the Service Design Studio at the Mayor’s Office for Economic Opportunity. She is convinced that what worked to sell computers can work to make municipal government better at responding to fundamental human needs. goo.gl/6XB7zm #servicedesign

I've never seen a "Title" list like this before when filling out billing/shipping info...damn. Obviously gonna choose "Her Excellency" #delawareartmuseum #uxdesign #formdesign

10 Principles of Physical Experience Design by my very talented colleague, Ripon DeLeon medium.com/capitalonedesi… #physicalexperiencedesign #experiencedesign

Well this is awkward. Probably cheaper "than doing something like dropping predatory fees or policies." underconsideration.com/brandnew/archi… … #WellsFargo