Question Sets ▸ bit.ly/3ZcAPxq #ChangeLog #Features

Providing excellent customer service builds loyalty and trust, which leads to repeat customers, referrals, and potentially long-term relationships. Read more 👉 bit.ly/47YIun2 #Customers #Thoughts

If you work in theatre or entertainment you'll be familiar with show reports Read more 👉 bit.ly/3UGmPtW #Theatre #Theater #Events #EventManagement #HowTos

A nifty little feature this one, you can now change the order in which FAQs are presented when your users/customers browse Categories, Tags or Authors. Read more 👉 bit.ly/364pTHB #ChangeLog #FeatureRequest

More Meta Controls: bit.ly/2QbMbm5 #ChangeLog #Features #Meta

One of the most significant challenges in the expansion of self-service technologies is maintaining the delicate balance between automation and the human touch. Read more 👉 bit.ly/3TQOMzX #Thoughts #SelfService

New Workflow Templates ▸ bit.ly/40SwX7l #ChangeLog #Features #Workflows

We've just added some more additional meta controls giving you a greater degree of configurability around the meta data of individual FAQs and Workflows. Read more 👉 bit.ly/2QbMbm5 #ChangeLog #Features #Meta

The evolution of self-service: from past to future: bit.ly/3TQOMzX #Thoughts #SelfService

We just added some more Workflow templates you can use or adapt - check them out in MyMalcolm! Read more 👉 bit.ly/40SwX7l #ChangeLog #Features #Workflows

How to... use rules and conditional logic in Workflows to automate your business processes: bit.ly/3KZDt48 #Workflows #HowTos

Suddenly, in a few clicks, you've built a system that will take a customer's order and also handle all the internal tasks that are necessary to fulfil that order. Read more 👉 bit.ly/3KZDt48 #Workflows #HowTos

From chatbots and virtual assistants to automated email responses, the real-time processing of customer requests, personalised recommendations and so on automation is revolutionising the way businesses engage with their customers. Read more 👉 bit.ly/3XHjV9f

The future of customer service lies in the successful integration of self service and automation alongside access to quality human resources when they are needed. Read more 👉 bit.ly/3XHjV9f #Automation #Service

The death of customer service: why has it become so, so bad? - theguardian.com/money/2025/apr… #customerservice

Reset feedback ratings! Read more 👉bit.ly/43WC4Fs #feedback #ratings #ChangeLog

🚀 New integration alert! You can now send data from your Malcolm! Workflows into Zoho CRM or Zoho Desk. Capture leads, create tickets & more! 🙌 Find out more 👉 malcolm.app/blog/new-zoho-… #Zoho #CRM #Malcolm #Automation

How self-service became the secret sauce for membership growth: malcolm.app/blog/how-self-… #membership #self-service #self #service

Season's Greetings to our customers & friends from all the Malcolm! team. See you in 2026! 🎄 ☃️ #christmas #xmas

The smartest AI strategy available right now is not adding a chatbot. It is publishing the truth. malcolm.app/blog/if-you-do… #ai #chatbots #agents #knowledge #facts #factcheck #verify #knowledgebase