Most people know the value of making connections and building relationships and how it can help them in gaining recognition, but many of us find it difficult to approach others, perhaps feeling shy, unsure of what to say or how to initiate a conversation buff.ly/2vD9N4O

The relationship between the luxury business and the affluent customer is a step beyond the usual service encounter; every customer brings expectations of the service they will receive, but the luxury customers’ expectations are considerably higher. buff.ly/2vC5Opd

Sometimes, the professionals within your team may be qualified, experienced and competent, but try as you might to identify it, an essential ingredient seems to be missing, that elusive element to make them shine. That elusive element is social polish. buff.ly/2vxBP1L

As a luxury expert you need to incorporate specific psychological aspects to create a loyal customer that keeps coming back to you time and again buff.ly/2Iugrzj

In the luxury market, what comes to define a person’s output is their brand. Much like branding being a crucial part of a company’s marketing strategy, personal branding is just as important to anyone operating in or employed in the luxury market. buff.ly/2Iugrzj

Organisations need great leaders to succeed. Modern leadership is about having the skills to unlock the power and potential of those around you. It’s about bringing people together to achieve great results. buff.ly/2HVTnJP

Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to demotivated individuals that do not feel part of the business and consequently do not perform. buff.ly/2Ho9J1S

Conflict can be hugely damaging to the success of your organisation. At a high level, disputes can literally tear a company in two. But anywhere conflict arises, it creates a tense and unproductive work environment. buff.ly/2n8HUOb

Management is about getting things done through others. Without a structured approach to managing performance, where employees know how they should approach their role, a manager is unable to effectively meet the level of productivity that is required. buff.ly/2IO6n8f

Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. buff.ly/2J9cCni

What makes a job interesting? How can you motivate people to do more? How can you keep your team happy? These are the questions that anyone in a leading role asks. What motivates people is a question that has intrigued humanity for a long time. buff.ly/2vAZKxc

Coaching has become a key skill in the modern workplace and its use has become widespread. Used by managers, leaders or even in a role specifically dedicated to the task, coaches have become one of the foundations of any successful business. buff.ly/2IDlJw0

Paul Russell, our MD recently wrote an article about Ida Wells, a truly inspirational woman. 70 years before Rosa Parks, she refused to give up her seat in segregated train carriage reserved for white people.  Rebellious leaders: Ida B Wells buff.ly/2w5Ssmd

Combatting negativity in the workplace | Luxury Academy buff.ly/2Kevpuu

Introvert, Extrovert or Ambivert? | Luxury Academy buff.ly/2tzOgJz

5 Sales closing tips | Luxury Academy buff.ly/2tzOPDb

George VI - The reluctant leader | Luxury Academy buff.ly/2twOO2I

Radical Candour | Luxury Academy buff.ly/2lABXZX

International Business Etiquette | Luxury Academy buff.ly/2tyBdrC

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