It started with this comically bad drawing of a dog in a superhero costume. 8 years on, there are 12 trained Dementia Dog(s) now helping families living with #dementia, but funds for this amazing project are low. Help keep them #inthepicture by donating at dementiadog.org/inthepicture

Fed up of teams using slogans to disguise bad practice as 'being agile'? Me too! Here's how I debunk the ones I hear most regularly @NileHQ #agile #slogan #servicedesign #CX #UX medium.com/nilehq/calling…

Great article on the balance between data vs. experience-driven design. Very much worth a read, if you haven't already! modus.medium.com/data-driven-de… #design #data #experience #UX #decisions #digital

After treating #fintechs to a lovely dinner yesterday UserTesting are treating them to a lovely breakfast for #ScotFinFest with great talks from Lloyds Banking Group Esther Stringer from BorderCrossingUX Dave Ward from CreateFuture Roan Lavery from FreeAgent and @Luke_McKinney from @NileHQ

Who loves digital adoption?! Everyone, apparently. But what about the things that prevent it? Here are the self-service adoption-killers we just keep seeing: medium.com/nilehq/digital… @NileHQ #strategicdesign #digital #adoption #customerservice #servicedesign #mistakes

Ditto!

It’s going to be big!

Apparently neo #business #banking is not the #digital utopia we’ve been promised... yet! Useful #customer #feedback comes in many forms Tide

YES! DEMENTIA DOGS! Dementia Dog The National Lottery #NationalLottery25

Are you a designer? Fancy some hands-on learning? Only have 2 hours to spare? Check this out... #GBFH2 @NileHQ

Remote working is easy. Remote culture is a different beast entirely. Calum shares @NileHQ's experiments in keeping our cultural rituals going whilst working from home. Worth a read! medium.com/nilehq/niles-a… #remotework #remoteculture #covid19 #humanconnection #strategicdesign

Just in case you missed it... we were on the telly last night! @NileHQ featured on Noteworthy with Chris McQueer – talking about the Royal Bank of Scotland (@RBS) banknotes we designed with the people of Scotland. Clip below & full show now on iPlayer: bbc.co.uk/iplayer/episod…

Jonas Rauff Mortensen's guide for better #Codesign planning getting a shout out in this UX-lloween themed post on user experience design & research nightmares by People for Research. Some other great articles in there too... #de…lnkd.in/esRmdpu lnkd.in/eDHT4er

The Financial Conduct Authority's new guidelines means #accessibility is not something teams can leave to chance. It's a great win for #customerexperience, however means there'll be changes for everyone working in #financialservic…lnkd.in/ehXTvBDc lnkd.in/eSY-4tV4

Is delivering change in your organisation feeling like a solo attempt at Mount Everest? Here are four lessons learnt at Nile that should help you #changemakers out there feel less alone... lnkd.in/eXXBUwq2

Strategic design company @NileHQ has acquired Dig Inclusion and its flagship accessibility product Hugr insider.co.uk/news/edinburgh…

Hugely excited to welcome Dig Inclusion into the Nile team! It's a big step forward in our commitment to ensuring every digital product and service we create is inclusive and I'm very much looking forward to getting started! #inc…lnkd.in/eQW64dJv lnkd.in/evUTkQKV

Callum would love to find out a little more about how you and your teams run accessibility testing and audits. If you can spare a few minutes to respond to his survey it would be hugely appreciated! lnkd.in/dqsfntBk

Some interesting changes in the world of Accessibility coming with WCAG 2.2. Check out grant broome’s thoughts on where teams and journeys may trip over the new guidelines. lnkd.in/eGzcZARz

A few weeks ago I had the privilege to speak at the V&A Dundee to celebrate the 10th anniversary of my first-ever Service Design project, Dementia Dog. It was an amazing (and emotional) day! A huge thanks to Fiona Corner and the teams at Alzheimer Scotla…lnkd.in/eej5vbJK