We're announcing our $55M fund raise today with Riverwood Capital leading along with existing investors Greylock Partners , NEA, GGV Capital, NewViewCap , and Glynn Capital. Two groups that deserve all the thanks for this are Team Gladly and our incredible customers.

Congratulations to Gladly team on its latest fundraise! With a suite of iconic brands as customers, Joseph Ansanelli and the Gladly team are truly rethinking customer service beyond what it is today 🚀 cc: Jeff Richards Tiffany Luck

Despite the doom and gloom, innovation never sleeps—in the last 90 days, we’re proud to have invested several hundred million $ into amazing companies like Gladly Vic.ai Drata Cacheflow Novo Northstar Workstream Unravel Data Avidbots + tray.ai! #golong 👇

Everyone’s using ChatGPT. But almost everyone's STUCK in beginner mode. 10 techniques to get massively ahead with AI: (cut-and-paste these prompts👇)

Stay ahead of the customer experience (#CX) curve by attending Customer Response Summit (#CRS) on March 1-3 in Austin, TX! Register here: bit.ly/3Gg9ZNy Hear speakers from top brands, including Sam’s Club, Roku, Gladly, Vistra, Movate, and more. #CRSAustin

Very excited to be taking the stage at Gladly Connect Live 2023 on May 10 to talk about 4 Ways to Make a Customer Experience a Decision. Register to join me in New Orleans or tune in virtually here → gladly.com/gladly-connect… #GladlyConnect2023 #cxleaders #cxstrategy

Happening now 👀 Blake Morgan dropping amazing nuggets of #CX wisdom → bit.ly/423oVXe #GladlyConnectLive2023

RIP Coach Busick. James G. ‘Jim’ Busick Jr., longtime Gilman School tennis coach whose players won 10 championships, dies baltimoresun.com/obituaries/bs-…

Anyone need anything from the bodega

I am excited to announce Gladly Sidekick, our new AI and automation platform for personalized self-service. It’s designed to work hand-in-hand with Gladly Hero, our people-centered platform for delivering personalized agent-assisted customer service. gladly.com/blog/introduci…

Congratulations on this milestone to provide "radically personal customer service in the age of AI," Joseph Ansanelli and Team Gladly!🚀 CC Jeff Richards, Tiffany Luck

Legend. espn.com/mlb/story/_/id…

This week on The Modern Customer Podcast, Jason Finkelstein, Chief Marketing Officer at Gladly talks about building modern customer support teams in the age of AI and the future of customer experience. cc: Jason M. Finkelstein youtu.be/YxkxbxaPecE

sign of the times. cost cutting, removing the customer from customer service. There's now a big opp for brands to stand out. Provide radically personal customer service when others aren't. Customers will talk more about the experience, buy more. Irrational loyalty will follow.

just gettin started. Numa - NADA Booth 3401W

Missed calls are costing dealerships major service revenue: According to AI platform Numa — dealerships miss an average of 158 – 216 service calls per month. And with each repair order generating $450 (NADA average) — Some dealers are potentially losing out on over $1M a year

I have an idea for a new market @polymarket An NFL Superbowl will take place outside of the United States in 2030 or before. Given growing NFL presence and recent games in UK, Ireland, Germany, Spain, Brazil it's logical to assume the NFL will host a Superbowl internationally.