Kathleen Marcell (@kmmarcell) 's Twitter Profile
Kathleen Marcell

@kmmarcell

After building and scaling Customer Success teams at 3 startups and seeing them through infancy to $50M+ in ARR, I help growing startups maximize customer value

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linkhttps://scalablecustomersuccessframework.mykajabi.com/discovery-session-call calendar_today11-07-2016 15:14:57

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Kathleen Marcell (@kmmarcell) 's Twitter Profile Photo

Is your Customer Success team in a position to scale? 3 easy ways to confirm: 1. You have a solidified view of success 2. You have repeatable frameworks in place 2. You have focused and structured roles #customersuccess #b2bsaas

Kathleen Marcell (@kmmarcell) 's Twitter Profile Photo

Customer Success teams go through multiple evolutions from infancy to $10MM+ in revenue. The key is hitting those evolutions at the right time to be in a position to scale. caremaconsulting.com/three-stages-o… #enterprise #saas