The 311 Call Center is experiencing some software issues. Phone lines are still working, but we will not be able to assign a case number to incoming tweets and calls until our system is back up. We apologize for the inconvenience and appreciate your patience.

Just a reminder - City offices will be closed November 28 and 29 for the Thanksgiving Holiday. Thursday trash collection will be Friday and Friday trash collection will be Saturday. Visit kcmo.gov for additional information.

For the health & wellness of our staff due to the Coronavirus Pandemic, the 311 office will not be taking walk up guests at our location for questions or to put in Service Requests.

Please call us at 816-513-1313 M-F, 7am to 7pm. Or use our online services at kcmo.gov and click on the kcmo 311 tab on the right side of the screen.

Want to learn about the latest tool for 311? Join us for a Lunch & Learn on August 17 from 12-1 PM about how to use the MyKCMO application to create or find info on service requests. Sign-up here: kcmo.gov/data. Can’t make it? A recording will be made available.

Happy Thanksgiving #KCMO! The 311 call center will close today at 5 PM for the Thanksgiving Holiday. Requests can still be submitted via the myKCMO app or on the web at kcmo.gov/311, which will route straight to city departments. We will be back Monday 11/29 7AM! @KCMO

Merry Christmas #KCMO! The 311 Call Center will close today at 5PM for the Christmas Holiday. Requests can still be submitted via the myKCMO app or on the web at kcmo.gov/311, which will route straight to city departments. We will be back Monday 12/27 7AM! @KCMO

Happy New Year #KCMO! The 311 Call Center will close today at 5PM for the Holiday. Requests can still be submitted via the myKCMO app or on the web at kcmo.gov/311, which will route straight to city departments. We will be back Monday 01/03 7AM! @KCMO

The #KCMO Snow Team is now accepting Slick Street Reports. Use the myKCMO app to report ‘snow/ice treatment needed’ or online at kcmo.gov/311. 311 is also available via telephone M-F 7AM to 7PM at 816-513-1313.

311 will be closed Monday in Observance of the MLK Holiday. We will return Tuesday 1/18 at 7AM. Use the myKCMO app to report concerns or report online at kcmo.gov/311 @KCMO

Happy #MLKDay2022 @KCMO! The Snow Team is now accepting slick street reports. Report using the myKCMO app or online at kcmo.gov/311 under “Snow.” 311 Specialists will be available to take reports via telephone tomorrow 1/18 at 7AM.

On Friday, May 20th the @KCMO 311 office will be closed from 10:30AM-1:30PM for an employee appreciation event. Emergency requests will still be processed. You can also report issues using our myKCMO app or online at kcmo.gov/311 #KansasCity

The @KCMO 311 office will be closed today from 10:30AM-1:30PM for an employee appreciation event. Emergency requests will still be processed. You can also report issues using our myKCMO app or online at kcmo.gov/311 #KansasCity

Because of the storm last night, leaf and brush drop off centers will be open Monday through Saturday June 9 through June 25 free of charge for Kansas City residents. Kansas City crews are working 24/7 to clear debris from streets- report issues using the KCMO 311 MyKCMO app.

Happy Thanksgiving! The 311 Call Center will close today at 5PM for the Thanksgiving Holiday. Requests can still be submitted via the myKCMO app or on the web at kcmo.gov/311, which will route straight to city departments. We will be back Monday 11/28 7AM! Kansas City

The @KCMO 311 office will be closed today from 10:30AM-2PM for an employee appreciation event. Emergency requests will still be processed. You can also report issues using our myKCMO app or online at kcmo.gov/311 #KansasCity

In observance of the Thanksgiving Holiday 311 will be closing at 5PM on Wednesday 11/22/23 and will reopen on Monday 11/27/23 at 8AM. Twitter will not be monitored during the closure. Residents may continue to report issues directly to departments on the myKCMO app.

The @KCMO 311 office will be closed 12/13/23 from 10:30AM-4PM for an employee appreciation event. Emergency requests will still be processed. You can also report issues using our myKCMO app or online at kcmo.gov/311 #KansasCity

Trash and recycling pick-up on Wednesday & Thursday is canceled. Residents affected this week may set out 2 extra bags next week. Details at kcmo.gov/trash