SERVICE DESIGN CAMPAIGN GOLD: Nedbank "Nedbank Smart Geyser" by Accenture #Loeries2018

Fantastic to have our second gold at the Loeries for service design in South Africa #2ndyear2ndgold

Key note speaker Carmen Whateley @AccentureSA re The Future of Work in South Africa, insights on skill development as part of talent development #IABInsights #OutsideInsights

On true digital transformation: “South Africa has an edge - the edge of diversity. The greater the diversity the more predisposed you are to learn, unlearn and relearn.” - Carmen Whateley @AccentureSA IAB South Africa

Kicking the final day off we have Olof Schybergson who founded the global digital innovation firm fjord. #designindaba

The three ingredients of design from fjord’s CEO Olof Schybergson #designindaba2019

Thanks for having me UX South Africa!

Proud to have been interviewed for the new podcast DDX Conference Check out my episode: #6 | Kathryn Richards | Driving innovation in different countries and cultures: designdrives.org/episodes/6

Customers more likely to buy when recognise, remembered and delivered a relevant experience #DigitalSummit2017

The Customer Genome: real value will be realised through intelligent service design AccentureSocial #DigitalSummit2017

However, I do think Deliver is a major part of the design process...

Retaking original identity #Loeries2017

Gold at #Loeries2017 for Service Design with MMI Smart Exits fjord @AccentureSA

Excited to be speaking in a few moments at #UXCPT17 on Being, not seeing with Emma Carpenter AccentureActive

Having helped developed customer experience capability in one of the biggest banks in Saudi, the role of women in society there is fascinating and often misunderstood bbc.com/news/av/world-…

Loving all the coverage of women in cycling. Thanks Voxwomen. #beingnotseeing #designfortheindividual x.com/voxwomen/statu…

Interesting read, especially pertinent to me with switching altitude on a weekly basis. x.com/sunshine_hf/st…

Excited to shortly be talking at #UXJhb18 UX South Africa about glancing on and connecting moments to create whole experiences.

Glancing on South Africa: the need to notice the small things in order to design the whole experience by Kathryn Richards from fjord / AccentureActive at #UXJHB18