2 unrelated things I saw on twitter today: “The connected world and ubiquity of technology have revolutionised the consumer journey, involving a complex, multiple-device process, which leaves a digital trail littered with numerous relevant moments where a brand could engage.”

Our own Kartik poria tells us why we need friction in user experience. Have a read! 📖 #userexperience #radicaleveryone wolffolins.com/why-we-need-fr…

Be the advocate and shepherd of collective intelligence for collaborative change not the methodology evangelist #socinn #designthinking #servicedesign #psilabs

The new Stabilo adverts are perfect.

BREAKING: Nike had been paying Colin Kaepernick all along, waiting for the right moment. That moment is now, as he becomes the face of the company’s 30th anniversary of the “Just Do It” campaign.

Is explainable #AI, an emerging field of data science which sees human control designed into AI systems, the solution to algorithm bias? Discover more from #BCGDV Lead Designer Kartik Poria about taking a human-centered approach to AI 🧑‍💻 :bit.ly/39gZHOQ

It's not a small world. It's just your small socio-economic stratum.

exhibit A: for those who are skeptical about the case for (and inevitable rise of) challenger banks... x.com/novembervivi/s…

Here's my selection of the five best books on branding - the choice may surprise you. fivebooks.com/best-books/bra… Oxford Academic Wolff Olins

Yet Another Design Thinking Article, by me => jonkolko.com/writingDesignT… Lee Vinsel Natasha Jen .

The best solution is the one that creates the fewest new problems.

I ain't here to argue about its basic features Or here to convert sophists into achievers I'm just trying to say the way school need teachers The way Kathie Lee needed Regis that's the way I need Reason

Happy Commonwealth Day to 2.435 billion people bound together by a dream of getting their stuff back from the British Museum. 🇮🇳🇵🇰🇳🇬🇧🇩🇿🇦🇹🇿🇰🇪🇨🇦🇺🇬🇲🇾🇬🇭🇲🇿🇦🇺🇨🇲🇱🇰🇲🇼🇿🇲🇷🇼🇵🇬🇸🇱🇸🇬🇳🇿🇯🇲🇳🇦🇧🇼🇱🇸🇹🇹🇲🇺

Suspended by Facebook. For blowing the whistle. On something they have known privately for 2 years.

Wolff Olins on the tech-fuelled future of the humancentric rebrand > goo.gl/pKQqaS

3. Use friction purposely and slow down those interaction to create a space for an emotional connection. Kartik poria #ServLab #brand #servicedesign

Designing brand moments for #ServLab now with top tips from Wolff Olins!

How are brands experienced? #servicedesign for the 5 senses with Wolff Olins and Service Lab London #ExperienceDesign #DesignThinking

Great to be working with Paddy & Kartik poria who are supporting our ventures to develop their brand purpose + experience. Thank you for hosting us Wolff Olins