Neil Gaiman on imposter syndrome

It’s absolutely vital to know what your existing customers think of the service you deliver if you want to retain them. How can you do this? Read our pro tips for measuring #CX in 2020 in our latest blog post: servicetick.com/company/blog/p…

Did you know that 90% of income for the majority of businesses outside retail is generated by existing customers? It’s vital to know what your existing customers think. Check out ServiceTick’s key principles to a successful feedback programme here ow.ly/WWQv30q9CeH

We're delighted to announce a significant move in to the insurance legal service sector today, with Keoghs Law, the insurance-focused, top-50 law firm joining the Group. Find out more here ow.ly/qawB30qaQrD

This is going to create some debate about strong exponents of growth mindset and people making money off this! I wonder how much is context-specific though and people aren’t one or the other. It may flex depending on domain and we shouldn’t put people in boxes with labels.

Davies Technology Solutions Company: Veriphy Ltd outlines how you can ensure your customer due diligence process is client friendly. #CDD #AML #KYC Read more here: bit.ly/2UZYX7w

We calculated how much we pay Trump to play golf. It turns out, he's America's 10th highest paid athlete: trib.al/A3PUSVZ

#BUCSBigWednesday | 👏🏑Congratulations to @UoNLHC 3s. Today's 4-2 away victory against Dundee means they are heading to the Trophy Final at BUCS Big Wednesday. Tickets now on sale ▶️ bit.ly/32O81Os 💚💛// #RoadtoNottingham

In your chosen field, who would be in your personal version of The Travelling Wilburys?

We’re delighted to announce the completion of the deal to bring Keoghs Law in to the Group following the final regulatory approvals Find out more here: ow.ly/XmkU30qoCpg

“Every little effort counts & it matters. We are all in this together” Epidemiologist Dr. Beth S. Linas(she/her) is on Explore The Space Podcast talking #epidemiology, the critical need to #FlattenTheCurve, & the aspirational nature of the effort against #COVID19 explorethespaceshow.com/podcasting/bet…

Beware "easy"

When you sit down to write your activities it's useful to start by picturing the experience you want your players to have...before you get into the X’s and 0’s, and before you get into technique. Put psych-social first when planning your sessions!

With the current restrictions to social contact, manual identity checking isn’t viable. The good news is that switching to an electronic AML platform solves that problem. Find out more in Veriphy Ltd a Davies company’s latest article here: ow.ly/Ogjc30quwJU

A very short article I wrote entitled Imposter Syndrome and the importance of "Applied"..... linkedin.com/pulse/imposter…

My 1 repeated learning in life: "There Are No Adults" Everyone's making it up as they go along. Figure it out yourself, and do it.