blog.dieboldnixdorf.com/connecting-the…

With the shift in focus from #fuel to #convenience, the relevancy of fuel-centric #loyaltyprograms is evaporating. #Cstores must look for other ways to keep customers coming back...but how? Here are 4 way to stand out: dbdnx.co/3w4VKCY

Since loyal customers are likely to buy more from your store and the costs to keep them engaged & serve them are less, a 5% increase in #customerretention produces more than a 25% increase in profit. Is your #loyaltyprogram running at its full potential? dbdnx.co/3v5KSVi

Studies have shown 61% of store associates view their employer more favorably when provided with a mobile device. Support employee work satisfaction by equipping your employees with powerful multifunction mobile devices. Enable your employees today: dbdnx.co/3vjQzOT

Join me as I tweet about #RetailLoyaltyTrends on Wednesday this week with DIebold Nixdorf!

Online comparison websites of products and prices make it very easy to compare brands and prices etc. Do you see brand loyalty rates drop because of this? Mary Pilecki #RetailLoyaltyTrends

Michael Jacobsen Diebold Nixdorf Samir Ben Othman Nicolas Pelletier Yes it is… use it to differentiate your program and make it fun through gamification. It’s one of the best ways to engage your customers – which means higher retention! #RetailLoyaltyTrends

Reint-Jan Boer Diebold Nixdorf Forrester First you need a strategy. Don’t skip this! Then the most challenging and expensive issue is usually integrating your loyalty technology with your legacy apps and databases. You need to connect everything so you can use the data easily. #RetailLoyaltyTrends

billymeade In a way. They want to sell their own products for better profits, and to keep you coming back because you can’t get them elsewhere. If you like the products and their price, it works! #RetailLoyaltyTrends

@k_solenne Diebold Nixdorf Brands must show they care and are authentic. If a customer shares a bad experience about a brand on social, it should reach out and see how it can help. Address the concern- there may be something wrong with the processes that brand has. #RetailLoyaltyTrends

Andrei Greska Diebold Nixdorf Engage them to keep them interested. Understanding your customers is the 1st step – why did they visit your store initially? Were they happy or disappointed? What would they have liked? Dig into these ??s through a post visit survey to start. #RetailLoyaltyTrends

Research has found that Diebold Nixdorf #checkoutsolutions can typically boost transactions between 6% & 10%. To support sales, you can dynamically offer discounts and promos based on their shopping lists, preferences, web search histories, and more: dbdnx.co/3vjQzOT

Infographic: How Customer Experience Management impacts B2B Organizations - linkedin.com/pulse/customer… #cem #cx #b2b

Marketers with well-defined mobile strategy are able to understand far more about their customers than those without econsultancy.com/blog/68062-mob…

Zomerse leestips over Customer Experience (CX) bit.ly/2ad9QcC by journeymapping #cx #cem #customerjourney #boeken #leestips