john heald (@johnheald72) 's Twitter Profile
john heald

@johnheald72

Global Vice President, SAP Customer Experience, Service.

ID: 53320880

calendar_today03-07-2009 07:08:35

3,3K Tweet

428 Followers

163 Following

john heald (@johnheald72) 's Twitter Profile Photo

Hilti AG teamed up with #SAPServices & #SAPSupport on a shared mission to migrate all eleven software landscapes to the #cloud, setting the stage for adopting future-ready technologies and architecture as well as a platform-as-a-service model.🎉 Read now: imsap.co/60133KoVX

Hilti AG teamed up with #SAPServices & #SAPSupport on a shared mission to migrate all eleven software landscapes to the #cloud, setting the stage for adopting future-ready technologies and architecture as well as a platform-as-a-service model.🎉

Read now: imsap.co/60133KoVX
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With constant change and increasing complexity, selling is more difficult than ever. Join a conversation between Liz Miller, Constellation, and Sanjeet Mall & Nitin Badjatia of SAP #CX to hear insights on the future of intelligent sales, register now 🤓 imsap.co/60153wJsc

With constant change and increasing complexity, selling is more difficult than ever.

Join a conversation between <a href="/lizkmiller/">Liz Miller</a>, Constellation, and Sanjeet Mall &amp; Nitin Badjatia of SAP #CX to hear insights on the future of intelligent sales, register now 🤓 imsap.co/60153wJsc
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The mission of Stadtwerke Bielefeld is to be their customers‘ counterpart for all issues of daily life. With the usage of SAP Service Cloud SWB customers have one digital point where they find all information and services they need to succeed. Great story from SWB.

The mission of Stadtwerke Bielefeld is to be their customers‘ counterpart for all issues of daily life. With the usage of SAP Service Cloud SWB customers have one digital point where they find all information and services they need to succeed. Great story from SWB.
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Enhancing Customer Experience : ChatGPT and SAP FSM Integration blogs.sap.com/2023/04/11/enh… Great use of 2 cool technologies

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When leading Mexican sports store chain Innovasport looked to recenter its operations around the customer, it chose to invest in the SAP CX portfolio. The company is using SAP Commerce Cloud and SAP Emarsys to capture customer data and use it to develop long-term customer loyalty

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The mission of Stadtwerke Bielefeld is to be their customers‘ counterpart for all issues of daily life. With the usage of SAP Service Cloud SWB customers have one digital point where they find all information they need to succeed. Great story for innovation driven customer.

The mission of Stadtwerke Bielefeld is to be their customers‘ counterpart for all issues of daily life. With the usage of SAP Service Cloud SWB customers have one digital point where they find all information they need to succeed. Great story for innovation driven customer.
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Bosch Automotive Aftermarket provides aftermarket worldwide with modern diagnostic and repair shop equipment and a wide range of spare parts. To help ensure outstanding service levels, the organization unified service processes using the SAP Service Cloud solution.

Bosch Automotive Aftermarket provides aftermarket worldwide with modern diagnostic and repair shop equipment and a wide range of spare parts. To help ensure outstanding service levels, the organization unified service processes using the SAP Service Cloud solution.
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Pregis Packaging is providing sustainable solutions for B2B customers using SAP S/4HANA, with SAP Sales Cloud and SAP Service Cloud integrated. These solutions allow the Pregis service team access to real-time information at their fingertips to be able to interact with customers.

Pregis Packaging is providing sustainable solutions for B2B customers using SAP S/4HANA, with SAP Sales Cloud and SAP Service Cloud integrated. These solutions allow the Pregis service team access to real-time information at their fingertips to be able to interact with customers.
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Learn how premium skin and hair care company, Rodan + Fields transformed its e-commerce experience to reach new customers, and to serve customers more sustainably. Watch the new video today imsap.co/6019PXzqH.

Learn how premium skin and hair care company, Rodan + Fields transformed its e-commerce experience to reach new customers, and to serve customers more sustainably. 
Watch the new video today imsap.co/6019PXzqH.
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Never seen that before, another passenger upgrading a passenger onboard and the crew doing nothing about it americanair shambolic customer experience.

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Artificial intelligence (AI) is revolutionizing customer service helping you offer faster, more personal, and more efficient service. How can you maximize the impact of AI for customer satisfaction and your business? Get the infographic! imsap.co/6011P2JxP

Artificial intelligence (AI) is revolutionizing customer service helping you offer faster, more personal, and more efficient service. 

How can you maximize the impact of AI for customer satisfaction and your business?

Get the infographic! imsap.co/6011P2JxP
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Did you know? Solving the problem, not the surface issue, will help you to cater to demands while laying the groundwork to uphold your brand promises in the future! imsap.co/6014kJKvO #CX #CustomerExperience

Did you know? Solving the problem, not the surface issue, will help you to cater to demands while laying the groundwork to uphold your brand promises in the future!

imsap.co/6014kJKvO

#CX #CustomerExperience
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Helping consumer products companies unlock profitable growth across routes to market is what SAP, MediaFly and Delaware achieve together. We would love you to join us at the Stella Artois De Hoorn brewery in Leuven, Belgium on April 16th to learn more. imsap.co/6011w3Rg7