My VIP slot was also moved to 21.30 and now the countdown clock has stopped at 21.05. This is ridiculous! What is going on?

I am a Premium Club member and pay for this privilege. I live in Clackmannanshire which has no M&S stores and has a legal ban on moving out of county due to COVID restrictions. Am I expected to break the law to make use of my in-store only & 12 Premium Club drinks vouchers?

Tui on-line impossible to contact! How on earth do I find out what has happened to my holiday if all I get is a recorded message about ‘high volume of calls at the moment’? We were ‘in a queue’ all did yesterday since we found out our flights to and from Lanzarote now don’t exist