Happy Holidays from everyone here at Jeli! And to our friends on-call during the holidays, we're right here with you if you need us, and wishing us all a silent night. 🕯️📟🕯️

On the twelfth day of Incidentmas my true love gave to me (drumroll please) 🥁🥁🥁🥁🥁🥁🥁🥁🥁🥁🥁🥁 the gift of learning from incidents with Jeli's Incident Analysis 101 e-book!

Available to download for free here: hubs.la/Q02dsd8C0

On the eleventh day of Incidentmas my true love gave to me six different ways that can be mixed and matched to create an incident learning pipeline that works for your organization.

Read more on how to share your incident findings: hubs.la/Q02dsbLf0

On the tenth day of Incidentmas my true love gave to me insight into approaching action items from a sociotechnical lens instead of just a-leaping to add to the ticket backlog.

Find those insights and more in this Incident Analysis 101 blog: hubs.la/Q02ds9qW0

On the ninth day of Incidentmas my true love gave to me advice on how to approach hard topics and avoid spending a learning review dancing around blame. 💃💃💃💃💃💃💃💃💃
hubs.la/Q02dsdrb0

On the eighth day of Incidentmas my true love gave to me a primer on how to facilitate a learning review! (in a learning review, just like gift giving, knowing your audience is key, or you’ll end up giving 8 dairy farmers to someone lactose intolerant.)

hubs.la/Q02dsd7n0

Extra extra! Read all about it! 🗞️❤️ Intl. Business Times

ibtimes.com/jeli-brings-in…

On the seventh day of Incidentmas my true love gave to me the understanding that a postmortem document is not a solo swan song, but something to iterate on as a team! 🦢🦢🦢🦢🦢🦢🦢
Learn more about your calibration doc here: hubs.la/Q02ds6Nj0

On the sixth day of Incidentmas my true love gave to me the skills to tell an incident story. Recounting an incident as a narrative makes it more accessible, and is a much easier task than attempting to collect eggs from six geese. 🪿🪿🪿🪿🪿🪿
hubs.la/Q02dlM8z0

On the fifth day of Incidentmas my true love gave to me the knowledge of who to interview as you’re analyzing an incident (in a pear tree). 🍐🎁

Give this Incident 101 blog a read and you'll find the types of folks you want to talk to ring true: hubs.la/Q02dd6cD0

On the fourth day of Incidentmas my true love gave to me the four different types of data to consider when approaching an incident to analyze (in a pear tree). 🍐🎁

Learn what incident related data you're looking for in this Incident Analysis 101 blog: hubs.la/Q02dd6-j0

On the third day of Incidentmas my true love gave to me three traits of someone who should not investigate an incident (in a pear tree). 🎁🍐

Find out the skills you’ll need and what you’ll learn as an incident analyst in this Incident 101 blog: hubs.la/Q02dd6TV0

On the second day of Incidentmas my true love gave to me an incident involving two teams and a good reason to analyze an incident (again, in a pear tree). Read this Incident Analysis 101 blog to find out what makes a good candidate for incident analysis!
hubs.la/Q02d7t540

On the first day on Incidentmas my true love gave to me a better understanding of incident analysis and why we should do it! In a pear tree, obviously.

Join us for the 12 Days of Incidentmas and give the gift of learning from incidents to your coworkers! hubs.la/Q02d1g3S0

“The SDK for Oso makes it trivial to query and add data. Less code to maintain means we're moving fast on projects when we add or update features.” — Will Gallego, Jeli.io (part of PagerDuty).
Hear from Will on their journey to finding an authz solution!
osohq.com/post/oso-bear-…

🚀 We're cooking with gas here at the end of the year! As of today you can create an incident from within the Jeli web app. See more on that here—and subscribe to get updates on all the new things we're shipping! hubs.la/Q02bwYBG0

AWS re:Invent is getting started! Head over to booth 1588 to come say hello to some real live Jeli beans. 👋 We're collecting stories about the wildest place you've ever found yourself doing incident response, and we want to hear yours!

It's already started: holiday deploy freezes in the effort to prevent the introduction of bugs. But do code freezes really prevent incidents?

Check out Jeli's Hot Takes on Code Freezes blog post and tell us what hot takes and tips resonate with your org!
hubs.la/Q029HkPR0

ICYMI: We had a great time chatting with Software Huddle! New podcast with veteran hosts - definitely check them out 💯

Jeli founder Nora Jones and Dan McCall from PagerDuty sat down with Sean Falconer to talk all things #incidentmanagement ! It's been one crazy ride to this