About to address #ITSMNORTH on Firefighting Vs Projects. They're about to get a whole unit of #MISD Operational Manager Certificate and over 6000 words from the BoK as handout. #practical #proven

And a lot of fun it was too!

From the 'Tech Workgroup Manager' video series, this is 'How to Get Rid of Your Backlog for Good' - youtube.com/watch?v=eu7SAG…

Another video from my 'Tech Workgroup Manager' series. Following on the theme of getting on top of the workload rather than becoming its reactive victim, here's your start-of-week to-do list, or 'What Every Tech Manager Should Do Every Monday": youtu.be/auNj1IoJlnA

Another 'Tech Workgroup Manager' video - this time, 'How to Get Your Staff to WANT to Work For You'. Don't forget to do the 'Subscribe' thing. youtube.com/watch?v=yAQCl2…

Why you can't wing it as a manager (although so many seem to think otherwise?) Another video from the 'Tech Workgroup Manager' series youtube.com/watch?v=YRwcCD…

Well - as if #DigitalTransformation needed a market boost, it's unlikely to get many bigger than the #coronavirus #lockdown - even my local Open Mic night is shiifting left

New experiences and amusements from the #coronavirus #lockdown - my feed is full of IT pundits opining at unflattering angles into laptop cams, showing us their dining room ceilings and the underside of their chins :-)

I'm guilty of it myself of course, with my MISD and MITUS and FRA et al. But sometimes I see all the new acronyms popping into ITSM existence, and I wonder if several of them might be combined into a Basic Uniform Lower-Level Strategy for High-Intensity Transactions.

W.H.O. latest: "At the present time, the widespread use of masks by healthy people in the community setting is not yet supported by high quality or direct scientific evidence" apps.who.int/iris/bitstream…

Reassess your job and put it in the perspective of your career. Useful and practical article: apoorvagovind.substack.com/p/how-to-waste…

Beginning to wonder if HSBC UK on-hold music might not contravene a Geneva Convention or something - pure torture!

Call centre managers, be aware that we in IT Support know what you're up to :-)

I don't normally take to Twitter on politics, but this is outrageous. newsshopper.co.uk/news/19421860.… Sajid Javid Boris Johnson - the 'science' on which you destroy freedoms and businesses is worthless junk, out-thought by children, and you should be ashamed.

How to deliver a keyboard DHL_UK style. 1. Put it on a van. 2. Drive it round Wales all day. 3. Return it to depot without delivering. 4. Repeat for minimum 3 days. 5. Mislead by proxy. 6. Prevent all voice contact with DHL staff. Does huber thomann realise the damage to its brand?

Phew! Just finished the AVIXA 'Mastering AV Service Management' course with Noel Bruton and a 40 question final exam- hugely impressive body of work and one that any #av service manager should consider completing. Now to give my brain a rest! #erlangc #RMAP #hotfix #AVtweeps

Good luck with today's flight Spaceport Cornwall. May everything be perfect for you. Making history. spaceportcornwall.com

bbc.co.uk/news/science-e… These heatwaves "near impossible without climate change". So, possible without climate change then. More journalistically worthless and reckless fearmongering from Georgina Rannard and BBC News (UK)

So 21mph is too fast and GBNews must be censored, and it's OK to mislead about A&E performance for a decade, but chemical child abuse is acceptable. Welcome to Drakeford's Wales. bbc.co.uk/news/uk-wales-… Eluned Morgan Mark Drakeford 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Andrew RT Davies

So The RAC abandoned a family member in the middle of the night in the middle of Wales. And I've just paid £150 for RAC cover. Can they be trusted to honour their contract? Will they abandon female family members? Scary. #excusesexcuses #youhadonejob #dutyofcare #liabilities