Even with social distancing, you shouldn't stop gaining customer or employee insights — teams can swiftly move to virtual methods to continue or even accelerate work! 💡#userresearch #productstrategy #UserExperience medium.com/@jeremyjohnson…

How Tesla became the most valuable car company in the world (Hint. It's the experience) 🚗 medium.com/@jeremyjohnson…

"We all preach it, but yet so few companies actually practice a balance between Qualitative vs. Quantitative research." — great overview of a well-balanced user research approach!! ⚖️ uxplanet.org/what-a-well-ba…

"High performing product management organizations have a thorough, well-followed program to ensure that product managers understand customer needs." 🙌 mindtheproduct.com/what-world-cla…

3 questions every business should be asking: What about my customers has changed in the past years, and what can I learn from it? What am I not currently offering that would interest my customers? How can I improve CX? How can I make things easier? inc.com/justin-bariso/…

Usability does not automatically increase adoption buff.ly/2FN4E34 (by Jeremy Johnson)

"Total successful digital transformation isn’t just about the technology. It’s about people. So by digitally transforming your business, you’re aiming to digitize every single touchpoint of the user experience." thenextweb.com/growth-quarter…

"At the early stages of the customer discovery process, immersive in-person interviews — often hanging out with people for hours at a time to “walk in their shoes” — help form an organic understanding of the problem from the user’s eyes." builtin.com/design/design-…

"Real insights come from seeing the world through someone else’s eyes. You will only ever get that by truly engaging with customers and listening to their stories." hbr.org/2021/03/data-i…

While I see the value of NFTs, and I LOVE Basquiat, not sure I'm ok with destroying the original... I'm I old school? 😬 highsnobiety.com/p/basquiat-nft…

I've been playing around with the M1 in a MacBook Air, it's impressive... I love a disrupted market. extremetech.com/computing/3221…

"The difference between a product and feature team is essentially about empowerment. The difference between giving a team a problem to solve, versus giving them features to build." — Teams need the space to iterate and innovate 👏 svpg.com/product-vs-pro…

Great post by the YNAB team, couldn't agree more with all 5 points! youneedabudget.com/5-things-weve-…

Companies are always looking for places to reduce costs, but is this a case where employees and businesses align? Cost savings + same or higher productivity? latimes.com/business/techn…

Great visualization from The New York Times – do you live in a political bubble? nytimes.com/interactive/20…

❤️ this content design guide from Intuit — especially the "Abolish racist language" section 🙌 contentdesign.intuit.com/accessibility-…

Trying to buy an Apple iPhone on an Apple iPhone, with the Apple App, with an Apple Credit card... Didn't work. Technology is hard. macrumors.com/2021/09/17/iph…

Failure is likely to happen in product development, so why not push back with customer insights? link.medium.com/UGMc4WV2Qlb

I would absolutely describe my work style as “alternating between deep work and bursts of interaction” — glad we’re starting to design work to align with different styles!

Today, geniant unveiled their new experience consulting company, focusing on creating exceptional experiences for customers and employees. Read the full press release here: geniant.com/insights/genia…