
franka-chiedu
@fasindi
Editorial consultant|Ceo Blanck Ltd: Founder and Editor - in-chief Blanck Magazine. Famemaker!
ID: 218487045
https://www.blanckdigital.com/dija-covers-blanck-magazine/ 22-11-2010 13:45:41
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1. Dear Sports Direct I would like to make an official complaint about the treatment I was given at your Thurrock Lakeside store yesterday 17th April 2021. Kindly let me know the best way to go about this.

2. I went into Sports Direct to exchange some clothes I purchased the previous day. I picked all the pieces I needed from the ground floor and went upstairs to the #USC tills as I was instructed. According to the staff returns and exchanges were handled there.

3. I used the lift because I had my little one in a buggy and also had the clothes I bought the previous day plus the ones I needed to exchange them with. Out from the lift, I saw a staff standing around, I guess he was managing that area. Sports Direct

4.I exchanged greetings with the fellow and made way through the store stopping once to look at a green jacket I liked.I eventually put it back as I wasn't familiar with the brand.All thru your staff was staring at me.He went to rearrange the jacket after I left Sports Direct

5. I went to the tills and finished my transaction and was issued a new receipt. This particular staff was standing not so far and saw me at the tills.On my way out, he approached me out of everyone in the store- who thankfully were mostly White people and said Sports Direct

6. Did you pay for the things in your bag or did you just come here to look around?😲😲 I then asked why he was asking that question and why me out of everyone in store. Then he replied " because people have been coming up here to steal things"😳😳 Sports Direct

7. I asked for the supervisor (Chris - that's his name). Initially he tried to defend his staff saying he instructed them to ask people those questions. Then after a back and forth with me,he started apologising after I pointed out that 1. nobody else was stopped Sports Direct

8.Secondly, the staff in question saw me walk through the store with the same bag I came with and clothes I picked from the ground floor.He was watching me the whole time even when I was at the tills.What was it about me that looked suspicious?🤔Why was I stopped?Sports Direct


10. Finally Sports Direct , I'm not trying to make any trouble but I believe you need to do alot of work in training your staff about unconscious bias.The manager only apologised after I made him see how discriminatory it was to single the only black person out of everyone

In almost a decade of living in this country, Nobody has ever randomly stopped me in a shop not even at the exit to ask if I paid for my purchase.There's a reason why you have security tags on products. To say that I was embarrassed yesterday is an understatement-Sports Direct



You're welcome franka-chiedu, we're so happy for you both! 💙 #ItsAPeopleThing



OMG! Whitemoney-Hazel Oyeze Onou was bottom 2 Jezzzzzzz! Lol
