Triggers, Anger, Blame, Emotions, Managing Meetings & On the receiving end are some of the topics we will explore together during the next on-line Complaints Coach programme starts April 3rd eventbrite.com/cc/the-complai… Eventbrite

Join our in-person course ‘Responding and Resolving Complaints – a guide to effective investigation’ led by Dr Dorothy Armstrong: Dorothy Armstrong on 16 April. More info and how to book here: tinyurl.com/2trjjkvx #rcpeResolve24

The Royal College of Surgeons of Edinburgh Delighted to have an expert faculty joining us! Delegates will have access to relevant resources and a network of colleagues to share experiences and learning. The Royal College of Surgeons of Edinburgh Faculty of Surgical Trainers NHS Education for Scotland (NES) GMC Steven Shorrock, Helen Vosper @pbnes Dorothy Armstrong & more..

Join our in-person course ‘Responding and Resolving Complaints – a guide to effective investigation’ led by Dr Dorothy Armstrong: Dorothy Armstrong on 16 April. More info and how to book here: tinyurl.com/2trjjkvx #rcpeResolve24

Concerned about complaints? Looking for support to respond effectively first time saving you time & effort? Join us next week for The Complaints Coach on line dorothyarmstrong.net/complaints-coa…

What an amazing act of kindness Starbucks News

At our course ‘Responding and Resolving Complaints – a guide to effective investigation’ hosted by Dorothy Armstrong we will: ➡️Understand how to undertake an investigation ➡️Recognise common challenges/barriers to resolution More info here: tinyurl.com/2trjjkvx #rcpeResolve24

It’s time to talk! 🫵🗣️ 2 in 3 football fans have struggled with their mental health. So we've teamed up with Vinnie Jones, Chelsea FC and Samaritans to encourage fans to #TalkMoreThanFootball

The 10 best TED talks that’ll change your life: 🔖10/10 would Bookmark

To everyone who messages me about working in health and social care. This is the best advice I can give you.

Thank you so much Kim & Lissa for your beautiful music in our congested and overcrowded ED today as part of our trial with Music in Hospitals & Care if we can't move our patients we can try to make them feel more human and ease their (+ staff) suffering Edinburgh EM #livemusicworks

The sun is finally shining This is a small thing but I’m going to push myself to go for a walk everyday and break away from the chaotic life cycle Enjoy the small things ☀️

Let's be committed to not saying "committed". Suicide has not been a crime in the UK since 1961. When we use terms like "committed suicide", we make the issue more difficult to talk about and prolong the pain for the person's loved ones. What should you say instead? Read on...

It's better to say "took their own life" or "died by suicide". Remember, words matter, and the victims of suicide are just that, victims. Don't feel bad if you've used that term before, it's easy to do it. But now you know, help us spread the word.

It’s scary how fast time is going There’s no time to stop & rest No time to reflect & be present Commit to slowing down To be more aware of your surrounding To pause & just break away Force yourself to be still To breathe and tell yourself it’s ok I need to do this too 🐢

Dates just released for our Autumn Complaints Coach - exploring the reasons for Concerns & Complaints, Tools & Tips to use & Supporting you on the receiving end. DM for more info or see link below eventbrite.co.uk/e/the-complain…

This is Chris Voss. He is the FBI's top kidnapping negotiator. He’s negotiated with 100s of hostage-takers and international terrorists. His 10 actionable tips to master the art of negotiation and never split the difference:

Rest isn't just about closing your eyes at night. According to a 2020 Gallup study, insufficient rest is one of the leading contributors to burnout. Here are 10 types of rest that recharge your body, mind, and soul every day:

Castleview family and friends, you are invited to our P7 Senior Show of Matilda! Tickets are free and can be collected at the school office. We would love to see you there! 📚 🎀 💛💜 @Castleview_PS