Really interesting report out today from Lords Industry and Regulators Committee. Great to see evidence from CitizensAdvice taken on board re. the need for a properly funded, independent consumer champion for mobile and broadband. committees.parliament.uk/committee/517/…

I am grateful to @bbcpanorama for coming to Oxford to discuss the ongoing issues of postal delays facing my constituents. I am in regular correspondence with Royal Mail about these issues. The service really needs to improve. 1/3

So frustrating to see long standing issues for consumers in Oxford. Only half of 1st class post delivered on time in Oxford in the last quarter. At CitizensAdvice we continue to help clients who come to us about delays. People miss bills, benefits decisions, hospital letters etc

Powerful story from Federation of Small Businesses (FSB). At CitizensAdvice we found 1 in 4 were hit by delays in Dec/Jan. 66% of those received no letters for at least one week. People already wait too long for their post, cutting delivery days in half won't fix the issue.

Late post has real consequences - at CitizensAdvice we continue to support clients who've missed bills, benefit decisions and hospital letters because of Royal Mail delays. Brighton was the second hardest hit area last quarter - only 51.5% of 1st class post delivered on time!

Beth Foley from CitizensAdvice talked to Panorama about the serious harm delays cause for our clients⤵️ Late bills, benefit decisions and hospital appointment letters. Royal Mail hasn't delivered for nearly half a decade yet prices have almost doubled📈

This happened to me recently - took seconds to sign up, yet it took 2.5 weeks of emailing and messaging the support team to cancel the service. Why is it always so much harder to exit than sign up? Almost as if companies do this on purpose 🤔

5 years. 5 years we've been raising the problem of post exclusion, and it's only gotten worse. Everyone deserves equal access to post ⤵️ citizensadvice.org.uk/policy/publica…

Delighted to drop in and support CitizensAdvice Address and Collect campaign. ✉️ People experiencing homelessness can often struggle to receive post because they may have no fixed address, which can stop them getting the services and support they most need.

It was good to talk with the Citizens Advice Oxford team recently about all the amazing work they do supporting local people with specialised advice. We discussed our shared work in supporting people facing the cost-of-living crisis, and holding Royal Mail to account.

Rishi Sunak and Keir Starmer will head to Grimsby and Cleethorpes this evening to set out their priorities for government in the #BattleForNo10 Sky News debate. Let's zoom in on what issues are a priority for people living there... ⤵️🧵

We're looking for a Senior Fellow to join us for a 6 month fellowship. This role will work closely with our policy staff to assist with JUSTICE’s workstream on securing access to justice: reviewing the Windrush compensation, EU Settlement Scheme & Afghan Resettlement Schemes 👇

In the 5 weeks since this election was announced, CitizensAdvice has helped 30,000 people with access to crisis support. That’s food banks and charity grants. It's essential that both leaders set out how they plan to tackle the landslide in living standards. #LeadersDebate

“It’s heartbreaking to admit this as the leader of the nation’s biggest and best-known advice provider, but sometimes advice simply isn’t enough.” 💷 Dame Clare Moriarty, chief executive of CitizensAdvice writes for the Big Issue. ⬇️ bigissue.com/opinion/genera…

Worried your #PostalVote won't arrive in time? Here's what to do ⤵️ #GeneralElection

Our Money Adviser Abi, worked hard to have the debts written off on discretionary grounds given the client's difficult circumstances - we've just heard the final one has been cleared! #WeAreCitizensAdvice

Voting today? 🗳️ Here's what you need to remember ✅ #GeneralElection

This is mad - CitizensAdvice helps 1 person every 5 seconds with cost-of-living issues. Big opportunity now for The Labour Party to fix it if this exit poll is right!