Find out why your customer loves you. Focus on that. In the self-improvement world, it is said that the only person you should try to be better than is the person you were yesterday. That works in business as well!

87% of employees worldwide are not engaged in their company. Candace Sheitelman shares 5 ways to improve #AgentExperience. Learn more via Contact Center Pipeline: buff.ly/37SOMFm #CX #ContactCenters

Do your senior execs have tunnel vision when it comes to #ContactCenter #KPIs? #cctr expert PowerHouseConsulting Kathleen Peterson offers insights on proper #performance planning and #measurement to improve your center's visibility as a valued asset ow.ly/VWHw30my2nO #CX

Since your #ContactCenter is a tool for improving #communication, its important to have a purpose and a mission. Dave Salisbury 4 lessons learned from other's mistakes. Find out more via Call Centre Helper: buff.ly/2OBN5Vl #CX

Quality assurance is essential in your #ContactCenter for several reasons. Scorebuddy provides a framework for ensuring #QA. Learn more via CustomerThink: buff.ly/3aQfdNR #CX

#Culture in the #workplace impacts your agents' performace. Check out these tips from Laura Stotler for creating an engaging environment in your #ContactCenter. Learn more via WorkForce Management: buff.ly/36QPnG7

There are many aspects to #CallCenters. Check out this list of terms by Demetra Edwards. Learn more via @SearchCXM: buff.ly/30KDiRz #CX #CCaaS

"You can't have productive meetings or deliver great #CustomerExperienes with poor call quality," Beth Shultz explains the importance of high call quality in order to provide a great #CX. Learn more via nojitter: buff.ly/2S9Y0rn

Are you familiar with #FirstContactResolution? It "is now seen by many as the best measure of contact centre efficiency." Check out this guide to #FCR. Learn more via Call Centre Helper: buff.ly/2S8n81I #CX

Tracey E. Schelmetic shares advice on how to help #agents meet their #CustomerSatisfaction targets. Learn more via Verint Monet: buff.ly/2txGHHm

Enhancing #CustomerExperience is worth the investment. Andrew Neff shares 5 ways your company can improve #CX. Find out more via ICMI: buff.ly/2SxJUz7

Having a standardized #CustomerService process will increase the productivity of your #agents. Krishna Charan explains what a #CX process is shares 5 steps to create one. Learn more via Business 2 Community: buff.ly/3boEyyL

We agree! That's why we provide #agents with a #cloud based, seamless interface in order to provide everything they need to deliver efficient #CX

"If there is a consistent trend towards long hold times in your #ContactCenter, you must take steps to alleviate the problem." Check out these 5 solutions for long hold times. Read more via CustomerThink: bit.ly/2uLqoY1 #CX

"Soft skills are really essential skills." Great article from ICMI on how communication skills are incredibly important in the #ContactCenter

It’s great to be back at Enterprise Connect. It kicked off today with great energy. Drop by the Coral Active booth 103 for a chat about simplifying your contact center. #EC22

#CX and Customer Engagement are getting their due attention at #EC22. Come by the Coral Active booth to talk about how elevating the #AgentExperience will deliver for your customers. nojitter.com/enterprise-con…

The team is back from Enterprise Connect 2022 #ec22. It's the powerhouse event for the industry as their slick video shows. Coral Active will be back at #EC23! youtu.be/jqxY2sHvePM