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An omnichannel platform allows for the ability to use any channel, including chatbots, to assist customers. Through Bright Pattern, service reps can switch between chatbots, voice, and other channels in a single easy-to-use desktop.

We are excited to announce our partnership with MoData to deliver world-class CX along with digital and AI technologies to companies in Africa! bit.ly/3QXKpCk #BrightPattern #MoData #CX #CCaaS #AI #contactcenter

Bright Pattern will be attending GITEX Global, the biggest tech event of the year, on October 16-20! We are excited to share our omnichannel contact center capabilities to the most advanced companies at stand H3-30 with Matrix42 .

With Bright Pattern contact center software, agents use a single desktop or "single pane of glass" to manage interactions with their customers continuously from one channel to the next unlike multichannel or siloed systems. #contactcentersoftware #CCaaS #CX

Connect with Bright Pattern at booth at CCW Europe 2023 in Amsterdam, October 9-11 to explore cloud contact center and CX strategies. On Tuesday, October 10, we will host a panel discussion on the future of contact centres for your business, employees, and customers.

This week, Bright Pattern is in Guatemala with Liberty Networks and Teleaccion discussing best practices for relationship channels in telesales and assistance services.

At CXSpark in Panama, Bright Pattern along with Liberty Networks explored and exchanged ideas that transform customer experience through workshops, keynote speeches, and live demonstrations.

Bright Pattern has partnered with @Comways to resell and implement omnichannel software solutions across Europe. bit.ly/49Hf11Q #BrightPattern #Comways #CX #contactcentersoftware

Bright Pattern's omnichannel contact center allows agents to efficiently address customers' needs regardless of channel preference. On its single-desktop platform, agents are able provide a superior customer experience without having to navigate through multiple systems.

Bright Pattern is now officially certified for Microsoft Teams! Certification from Microsoft ensures that our customers have reliable integration with our contact center software as well as data and privacy security. bit.ly/47M1p2U

Contact Center Generative AI: Use Cases, Risks, Predictions 💬 Several prominent #CCaaS providers discuss how #generativeAI will shake up service operations 👇 eu1.hubs.ly/H07f89G0 #cx #cxnews #genai | Amazon Web Services Bright Pattern Content Guru Five9 Genesys NICE Webex Zoom

Join us at CCW Berlin from Feb 27-29! Discover the future of customer engagement with our innovative solutions. #CCWBerlin2024 #BrightPattern #contactcentersoftware #callcentersoftware

Registration Reminder: CCW Berlin is just around the corner, and you won't want to miss the chance to connect with Bright Pattern! Secure your spot today for an unforgettable experience. bit.ly/49cMyzY #CCWBerlin2024 #BrightPattern #contactcentersoftware

Pioneering omnichannel cloud contact centers! ☁️ Bright Pattern shares that they're serving 500+ customers across 26 countries, with plans to expand their direct and channel partnerships to shine a light on their "magic quadrant" product. ➡️ eu1.hubs.ly/H07tR070 #Cloud

💕 @TrustRadius has awarded us the 'Most Loved' badge, proving that our AI-powered contact center software is the sweetheart of the industry. See why at bit.ly/3ULRxDs #MostLoved #BrightPattern #ValentinesDay #CallCenterSoftware #ContactCenterSoftware #TrustRadius

Unlock the ultimate CX journey at CCW Berlin! Visit bit.ly/42EYtnR and Use code 7533161 for FREE registration. Don't miss out – grab your voucher now! #CCWBerlin2024 #BrightPattern #callcentersoftware #contactcentersoftware

Join us at LEAP to explore the future of customer service with Bright Pattern's AI-Powered Cloud Contact Center solution. Let's take a giant leap forward together! bit.ly/4bHFjlG. #LEAP #CX #AI #BrightPattern #ContactCenterSoftware #CallCenterSoftware

Bright Pattern is thrilled to partner with Arthur Lawrence, a leading global management and technology consulting firm that provides advanced solutions to improve customer experience in the Middle East and African markets. #CCaaS #CX #contactcenter #contactcentersoftware

What are the benefits of combining UCaaS and CCaaS in business communications? Industry experts including Michael McCloskey [CEO, Bright Pattern] share their thoughts on the benefits and trends of this merge. bit.ly/3PvmXL7

Bright Pattern is excited to be a sponsor at CCW Las Vegas on June 3-6, 2024! Stop by for a 1:1 meet up, live demonstrations, and thought leadership discussions. Our workshop [5 Use Cases for Elevating Customer Connections with AI Strategies] is on June 4 at 11am.