CPP/EI Litigation LEAN facilitators arrive in London #litgoesLEAN

Facilitators help team to map our current process = 85+ steps ... Yikes!

Process measurements done! Separating value added, business value added and non-value added steps.#litgoesLEAN #Appealsbranch

Fish diagrams? Great tool to get to the root cause! Thank you CPP/EI Appeals HQ for all the fish!! #litgoesLEAN #AppealsBranch

Games = LEAN teaching tools. You can't win the game with silo mentality. #litgoesLEAN #AppealsBranch

Using stretched questions to brainstorm improvement ideas #litgoesLEAN #AppealsBranch

The future is here! Reduced from 87 to 38 steps! Bravo CPP EI Lit Team! #litgoeslean #AppealsBranch #lean Celine Clement Tammy

Teaching/Learning the A3 - powerful Plan and Progress Tool #litgoesLEAN #AppealsBranch

World class programs start with world class trust.

Do you feel comfortable speaking up at work? s.hbr.org/2Edh7uT

hbr.org/2017/08/high-p…

Challenge The Status Quo and Ask Why - Friday Forward (#167) fridayfwd.com/asking-why/ #FridayForward via Robert Glazer

I just achieved my #Lean #SixSigma Black Belt Certification from @GoLeanSixSigma goleansixsigma.com/online-lean-si…

Worth thinking about.. hbr.org/2018/09/why-se…