This was a massive project. Took over a decade of development! youtube.com/watch?v=rnFktu…

I added a video to a YouTube playlist youtu.be/NG5LMrAFNTI?a Knowledge Analytics -- Measuring and Maturing your Initiative

Event Horizon -- Predictive Analytics Product Launch (May 2019) youtu.be/KktQVtSMIug via YouTube

ITFM Analytics Product Launch -- Office 365 Licensing and Usage youtu.be/r9ATkVy4HRU via YouTube

Benchmarking and baselining might sound similar, but they're two different metrics. Since I find it important to understand the basics, I broke it down as simply as possible in this blog post -- happy reading! #Analytics #PerformanceEngineering linkedin.com/pulse/benchmar…

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In this video, we cover an interesting and quick Sankey analysis for ServiceNow™ change management that... youtu.be/8hR1NWF2TYI?a

I added a video to a YouTube playlist youtu.be/hsIsGJpiM-Y?a SolarWinds™ Analytics with Tableau & Northcraft -- Dropped ICMP

Great discussion of how specialization can be leveraged and exploited in the API economy x.com/NorthcraftIT/s…

When Microsoft Buys ServiceNow... linkedin.com/pulse/when-mic…

Get ready for the next wave of applied analytics for IT with this informational video on our packaged algorithms! lnkd.in/eACcqyj

.Northcraft Analytics is the ONLY provider of BI Applications for Enterprise IT departments. Sign up for our webinar! bit.ly/2tuMbgj

Median Resolution Time vs. Average Resolution Time: youtu.be/TvWWaLtyfRw?a via YouTube

Mining Your ITSM Data to Predict SLA Breaches youtu.be/l4jOul-90a8?a

Bottlenecks will always be with larger orgs, because of events like this - lnkd.in/ejkjV9h - Why? Because i…lnkd.in/e4y-TRh

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This is why we created SingularIT -- "IT organizations traditionally spend hours creating reports each month, only to find that these reports are considered meaningless by their business audience. Phyllis Drucker HDI Team #metrics"

Ya don't say! computerweekly.com/news/450433171…

Metric of the Month -- Enjoy! youtu.be/3xSc8mPZRic?a

Northcraft Announces First Custom Power BI Visual for IT Operations & Support: youtu.be/sIZxhmXeSzs?a via YouTube