Service Update: Earlier this morning, some OFNL customers experienced a connection outage. We can now confirm, as of 9:06 AM, all services have been restored. If you’re still having issues, please contact our support team. Thank you for your patience. - The itsFibre Team

🚨Service Alert – OFNL customers. Issue affecting customers in multiple areas. Engineers are looking into this. This appears to be part of a wider MSO with connectivity to the area. We’ll share updates via this feed. Please do not reset your equipment. Thanks for your patience

🚨 Service Alert – OFNL customers. Unfortunately, issues persist, and our team of engineers are still working hard to resolve this for all affected. Thank you for your continued understanding.

🚨 Service Alert – OFNL customers. Engineers are still busy, please do not reset your equipment during this period. Next update will be due in 30 minutes.

🚨 Service Alert – OFNL customers Initial indications are that all circuits have returned to full working order, we will confirm this in the next hour. Again, thank you for your patience and understanding

🚨 Service Alert – OFNL customers Initial indications are that all circuits have returned to full working order, we will confirm this in the next hour. Again, thank you for your patience and understanding

Service Update The fault has been resolved by our teams and has been stable for nearly an hour and a half. we continue to monitor through the night. Thanks for your patience.

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Service update: Christmas opening hours.

Apologies for the late notice. We’ve just been notified of urgent maintenance, likely proactive work after recent weather. Service may be disrupted on 6 Jan 2026, 00:00–06:00 GMT. Please do not reset hardware — service will resume automatically.

We’re aware some customers on our OFNL network may be experiencing intermittent connectivity. Our engineers are investigating. Please do not restart or reset your equipment. Updates will be provided as soon as we have more information. Thank you for your patience.