What does it take to drive real impact with data science & research in fast growing companies? 7 lessons based on my experiences building and evolving high performing data science and research teams in Intercom. Lesson 1️⃣ 👇🏻 🧵

Lesson 5️⃣ on what it takes to drive impact with Data Science & Research in fast growing companies like Intercom 💡 What matters is building products that drive market impact, not ML/AI #datascience #machinelearning #research #lessonslearned 🧵👇🏻

Check out the career paths that guide the Research, Analytics & Data Science (RAD) team in Intercom👇🏻

Next Thu 27th Oct we're hosting another virtual HER+Data event. We'll hear short talks from Jo Nieć, Senior Data Scientist in @IntercomRAD and Elisabeth Rotrou, Head of Research & Insights in Spendesk 🙌🏻 You can join the community and RSVP here: meetup.com/her-data/event…

Today we launched Fin as a full product👏🎉 We’ve been running a beta of our AI bot for the past few weeks, learning & iterating based on customer feedback. And we couldn’t be more excited for customer service teams to experience what we’ve built! intercom.com/fin

It’s also been a hugely rewarding endeavour from a Intercom RAD (Research, Analytics & Data Science) POV. The team has worked on loads of exciting challenges to help with the launch and there's a lot more to come 🙌

I had the pleasure of giving a keynote Women in Data Science Dublin (WiDS Dublin) focused on the importance of Communication in Data Science and how this critical skill can help accelerate a data science teams impact. Shout out to the organizers on a great event 👏🏻Already looking forward to next year 🙌🏻

This post by Jo Nieć describes a framework we built Intercom that helps us understand key usage milestones of our most successful customers and provides a data-driven plan to drive deeper usage and longer term success for our customers. intercom.com/blog/customer-…