Intercom RAD (@intercomrad) 's Twitter Profile
Intercom RAD

@intercomrad

The Research, Analytics & Data Science (RAD) team @Intercom

We're hiring: intercom.com/careers

ID: 1389315450388025348

calendar_today03-05-2021 20:27:31

48 Tweet

62 Followers

40 Following

Karen Church (@karenchurch) 's Twitter Profile Photo

What does it take to drive real impact with data science & research in fast growing companies? 7 lessons based on my experiences building and evolving high performing data science and research teams in Intercom. Lesson 1️⃣ 👇🏻 🧵

Karen Church (@karenchurch) 's Twitter Profile Photo

Lesson 5️⃣ on what it takes to drive impact with Data Science & Research in fast growing companies like Intercom 💡 What matters is building products that drive market impact, not ML/AI #datascience #machinelearning #research #lessonslearned 🧵👇🏻

HER+Data (@herplusdata) 's Twitter Profile Photo

Next Thu 27th Oct we're hosting another virtual HER+Data event. We'll hear short talks from Jo Nieć, Senior Data Scientist in @IntercomRAD and Elisabeth Rotrou, Head of Research & Insights in Spendesk 🙌🏻 You can join the community and RSVP here: meetup.com/her-data/event…

Next Thu 27th Oct we're hosting another virtual HER+Data event. We'll hear short talks from <a href="/joannaniec/">Jo Nieć</a>, Senior Data Scientist in @IntercomRAD and <a href="/ElisabethRotrou/">Elisabeth Rotrou</a>, Head of Research &amp; Insights in <a href="/Spendesk/">Spendesk</a> 🙌🏻 You can join the community and RSVP here: meetup.com/her-data/event…
Karen Church (@karenchurch) 's Twitter Profile Photo

Today we launched Fin as a full product👏🎉 We’ve been running a beta of our AI bot for the past few weeks, learning & iterating based on customer feedback. And we couldn’t be more excited for customer service teams to experience what we’ve built! intercom.com/fin

Karen Church (@karenchurch) 's Twitter Profile Photo

It’s also been a hugely rewarding endeavour from a Intercom RAD (Research, Analytics & Data Science) POV. The team has worked on loads of exciting challenges to help with the launch and there's a lot more to come 🙌

Karen Church (@karenchurch) 's Twitter Profile Photo

I had the pleasure of giving a keynote Women in Data Science Dublin (WiDS Dublin) focused on the importance of Communication in Data Science and how this critical skill can help accelerate a data science teams impact. Shout out to the organizers on a great event 👏🏻Already looking forward to next year 🙌🏻

I had the pleasure of giving a keynote <a href="/WIDS_Dublin/">Women in Data Science Dublin (WiDS Dublin)</a> focused on the importance of Communication in Data Science and how this critical skill can help accelerate a data science teams impact. Shout out to the organizers on a great event 👏🏻Already looking forward to next year 🙌🏻
Karen Church (@karenchurch) 's Twitter Profile Photo

This post by Jo Nieć describes a framework we built Intercom that helps us understand key usage milestones of our most successful customers and provides a data-driven plan to drive deeper usage and longer term success for our customers. intercom.com/blog/customer-…