Your voice agent is embarrassing you. And you have no idea. It does not crash. It quietly disappoints customers. That is why voice AI needs observability.

Someone trying to pay $1,778.81. They click Complete Purchase seven times. Error creating invoice. Please try again later. Failed to fetch. No crash. No alert. Just lost revenue.

InfiniteWatch Spot the bug in this session? Our AI flags them instantly. Real example from a InfiniteWatch client.

A few weeks ago we started automating our agents' evaluations with an LLM as a judge. Manual review was slow. Subtle failures were easy to miss. Now checks run without someone watching every case. Silent regressions do not wait.

Great News! We will be soon implementing weekly reporting for our clients. Silent failures repeat before they explode.

You cannot scale voice AI testing with humans. 1,000 calls per day. Five minutes of QA per call. That is 83 hours of work. Every day. So teams test five percent instead. The other 95 percent fails quietly.

Better analytics is not more data. It is clearer signals of silent failure. We are developing a new dashboard for all our products!

You shipped your web app to 50 beta users. Built with Lovable or Base44. Now what? Are users getting through it without friction?

After a full week at Semana del Seguro in Madrid, I leave with one clear takeaway: AI is no longer an experiment in insurance. It is a strategic priority. Now the focus is on implementation, governance and real impact. And conversations this week show the industry is ready.

1 car crash. 1 call to the insurance company. The voice agent misunderstood the claim. It was never filed. See how we help insurance call centers catch this: eu1.hubs.ly/H0s15PJ0

We’ve launched a new feature. When an issue is detected, you can now create a 𝗝𝗶𝗿𝗮 ticket directly from the same screen and generate it based on the recommendations provided. Less context switching. Faster fixes.

You should decide who gets access. And what they are allowed to see.

Haven’t tried any of our demos yet?

Scrolling through call recordings hoping you catch the right one vs. A dashboard that already found it for you. 2% sampled. 98% unchecked. That's how compliance issues hide for months. InfiniteWatch monitors every call in real time. No guessing.

By the time you find out, it's already too late. Monitor every call. Catch every risk.

We are now working on version v10 of our Web Insights agent. Higher precision, more accurate insights. Do you want to try it out? 👇

New York is calling 🗽 Heading to InsurTech Spring 2026 with Ginés, representing InfiniteWatch. Looking forward to great conversations and fresh ideas shaping the future of insurance. If you’re there, let’s connect!